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Does HP actually support the CM2320 Series???? IS A BUSINESS SUPPORT WEB SITE PROBLEM

 
Martin von Herrmann
Occasional Contributor

Does HP actually support the CM2320 Series???? IS A BUSINESS SUPPORT WEB SITE PROBLEM

My previous post was moved, probably because of the title, but this really is a business support web site problem, or at least I hope it is.

My question posed in the title was rhetorical (I hope!) I don't think HP would abandon a printer that is still under the original warranty. (Again, I hope.)

No matter how you do it, the website will not let you chat or e-mail support if you have a problem with the CM2320. Is there anyone out there that can fix that problem?
3 REPLIES 3
Dennis Handly
Acclaimed Contributor

Re: Does HP actually support the CM2320 Series???? IS A BUSINESS SUPPORT WEB SITE PROBLEM

Your other thread:
http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1418513

After going through the links I see it says CM2320 is supported here by HP Instant Support Professional Edition:
http://h50203.www5.hp.com/hpisweb/customer/SupportProds.aspx?region=NA

This comes from a "Chat online with HP" link.
And for contacting HP it eventually says:
We were unable to locate the live chat with hp support specialist page for the product "cm2320".

Martin von Herrmann
Occasional Contributor

Re: Does HP actually support the CM2320 Series???? IS A BUSINESS SUPPORT WEB SITE PROBLEM

Exactly Dennis! It says it is supported, but then when you actually try to get support, it won't let you.

So which is it?!?!?

(Aimed at HP, not you Dennis. Thanks for the reply)
Dennis Handly
Acclaimed Contributor

Re: Does HP actually support the CM2320 Series???? IS A BUSINESS SUPPORT WEB SITE PROBLEM

>then when you actually try to get support, it won't let you. So which is it?

You might provide Feedback to webmaster, the URL on the bottom of:
http://h20000.www2.hp.com/bizsupport/TechSupport/SupportResources.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3597338