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Fingerprint Biometrics on a HP ProBook 455 G1 Notebook PC with Win 7 64 bit

 
Arimar
Occasional Visitor

Fingerprint Biometrics on a HP ProBook 455 G1 Notebook PC with Win 7 64 bit

After a defective download update on an HP software package I was forced to erase all hp products to boot up. After restoring and reinstalling all I could find I get the fingerprint at computer start up and it verifies fine but when i go to system boot which I had disabled it shows a failure of the biometric funcionality.  So now I have to wait a minute each time i log on for the option to cancel the biometrics function. As I stated it work fine on computer start up and recognizes my fingerprint but it does not work on OS Boot. I dont know which program controls this but its obviously an HP one. Help

3 REPLIES 3
Dennis Handly
Acclaimed Contributor

Re: Fingerprint Biometrics on a HP ProBook 455 G1 Notebook PC

This is the wrong company for printers and PC products. You need to register in the HP Inc. Support Forum:
http://h30434.www3.hp.com/

A_DBA_User
Occasional Visitor

Re: Fingerprint Biometrics on a HP ProBook 455 G1 Notebook PC with Win 7 64 bit

I was on the support site and when I searched about my HP Zbook fingerprint scanner, the direction was to go to the HPE site because it is a business class machine.  HP's right hand is not talking to the left hand.  I think I made a mistake by joining this site.

Dennis Handly
Acclaimed Contributor

Re: Fingerprint Biometrics on a HP ProBook 455 G1 Notebook PC

> HPE site because it is a business class PC

 

Where did it say this?  You don't have a server, so HPE is the wrong place.

 

> I think I made a mistake by joining this site.

 

Yes, PCs were moved to the other forum in May 2015.