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HP P2035n stops printing after installing new genuine HP toner

 
BakerBob
Occasional Visitor

HP P2035n stops printing after installing new genuine HP toner

Hi I work for a School District, we have several of these printers and recently had this issue on 2 machines. Problem is the printer is completely unresponsive after installing a new Genuine HP toner 05a.

 

Install the toner turn printer on, it goes through the initialization light sequence and shows ready, will not print a test page from the PC, will not print a config page from the control panel of the printer, will not be recognised through it's USB connection (PC even gives message the USB port is damaged or defective), does not pick up an IP address, and is not reachable through the Web console.

 

Turn the printer off and reinstall the old toner power up and everything works again, USB is recognised and system installs drivers, reachable through the Web console, prints config from PC and from control panel of printer. I have 3 used toners and all three will work with both printers, I have 2 new toners and both do not work in either printer. Thanks for playing.

1 REPLY 1
Torsten.
Acclaimed Contributor

Re: HP P2035n stops printing after installing new genuine HP toner

Since printers are a HP Inc. product, you should try

 

http://h30434.www3.hp.com/psg/

 


Hope this helps!
Regards
Torsten.

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