Former HPE Products
cancel
Showing results for 
Search instead for 
Did you mean: 

HP P3015DN tray 2 ghost paper jam

 
ridercup
Occasional Visitor

HP P3015DN tray 2 ghost paper jam

I have 3 HP P3015 printers with the same problem. Each will feed and print continously from tray 1 but, when feeding from tray 2 the printer will start making a sound similar to a gear slipping, the print speed will slow and eventually report a jam in paper tray 2 or in the paper path.  There is nothing in the paper page and when the toner cover is closed the printer will print a few more pages before failing with the same reason.  Can someone tell me how to fix this problem?

1 REPLY 1
Parvez_AL
Community Manager

Re: HP P3015DN tray 2 ghost paper jam

Hi David,

You have reached the wrong company forum. As it is regarding a HP printer, so you'll have to register and post your question in HP Consumer Support Forum.

Here is the link: HP Consumer Printer Support Forum

Note: Have your Product number handy as experts there will need it to help you further.

Thanks,
Parvez_AL
I am a HPE Employee
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
CM_Cert_Logo_Color.png