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HP Service Manager 9.6 download procedure

Occasional Contributor

HP Service Manager 9.6 download procedure

Hello Team,


We have been trying to download HP Service Manager 9.6 and seems there is some procedure change, so would like to know about it.

we have given a try to login HP passport site to download but it throws an error as below

"HP error.pngIt appears you currently do not have permission to manage these software entitlements.  Please click on the Request Access button to submit a request for access to a specific order or to check the status of previously submitted access requests"

Could you please suggest which entitlement is required to get added here and how to download HP service manager 9.6 as a partner.


Thanks in advance!



Apurva & Parag



Community Manager

Re: HP Service Manager 9.6 download procedure

Hi @Apurva-Karandik,

SM and HPE software is now part of the new company, Micro Focus. So you will need to repost your question to the new Micro Focus Community at 


Note: You can use the same user credentials to login to Microfocus forum.

I am a HPE Employee
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]