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HP does not care

 
Robert Abramovitch
Occasional Visitor

HP does not care

Bought a new TX2 less than 6 months ago went back for service twice says no problem, finally send a home tech out and he says the machine should be replaced. HP agreed to replace unit took 4 days to get retuen box, then they sent a ground shipment notice and now they sayy they have no idea when new unit will be shipped. Maube in 2 weeks who knows. Customer Escalation manager shows no concern of problem case 3 7501243862 if HP cares to contact me. NEXT JOKE do not buy hp
1 REPLY 1
Perignon
Honored Contributor

Re: HP does not care

Hi Robert,

You've got all my sympathy but there is nothing much I can do. This said, it'd be a good idea to call the reseller upon support. The shop manager might be better placed to putting the stress on HP's guys.

Alain
Frustrations surmounted are paving the way to expertise.