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Intel HD Graphics driver update for HP 15-r001la

 
vquiros
Occasional Visitor

Intel HD Graphics driver update for HP 15-r001la

Hi, 

 

I would like to know who can I contact to suggest an update for the graphics card driver (Intel HD Graphics current version 10.18.10.3958 (26/09/2014) ), laptop model HP 15-r001la. The thing is Adobe Lightroom CC 2015 crashes every time I run it and the event log reports a conflict with the file C:\Windows\SYSTEM32\ig7icd64.dll. I went through all the Adobe customer service pain for nearly four weeks and they finally said it's a graphics card driver problem. I tried to manually update my driver but as my computer is HP branded the Intel utility stopped the process and suggested I contact the company instead. Thanks in advance for your help and suggestions.


 

1 REPLY 1
Dennis Handly
Acclaimed Contributor

Re: Intel HD Graphics driver update for HP 15-r001la

This is the wrong company for printers and PC products. You need to register in the HP Inc. Support Forum:
http://h30434.www3.hp.com/