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Irregular marks or stains when printing or copying

 
Anonymous_User1
Not applicable

Irregular marks or stains when printing or copying

Hi,

we've got black ink stains when printing with black colour. Stains are of varying size, shape and strength. Occurs on lower edge of paper always in the same position. Sometimes allso on back side of paper (here with a tendency to sometimes smudgge into a stripe). Stains are especially strong after running the printhead cleaning programs. Fades and disappears after printing one or two pages without any black ink. The printer model: HP Page Wide Pro 477 dw.

Has anybody an idea what it is an how we could solve this problem? Thanks very much!

 

2 REPLIES 2
Vajith V
Moderator

Re: Irregular marks or stains when printing or copying

You might be on the wrong company’s web site. Since late 2015, Hewlett Packard Enterprise is a separate company from HP Inc and focused on servers, storage, and networking within IT environments.

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ or Please visit www.hp.com.

Regards,
Vajith

I am HPE Employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo

Anonymous_User1
Not applicable

Re: Irregular marks or stains when printing or copying

Thanks for answering quickly!