Links from emailed updates go to Biz Support home page

[Joseph P. Smith]

Forgive me if I repeat a thread, but nothing is apparent

I am receiving updates, i.e. receive email from HP Forums [itrc.forums1@hp.com]

Now, for exampt the thread below interests me

http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1421702

PRINTING AND DIGITAL IMAGING: PRINT SERVERS, NETWORK STORAGE & WEB JETADMIN

Subject: HP Web jetadmin 10.2 unsuccessful Install

URL:

I want to see the thread directly when I click on it, but get thrown to the Business Support main page, and then seem to have to "go fish".  Perhaps a login is needed, but I want to see that thread and only that thread, please and quickly.  Saving time is important.  Thanks. ,,, Joe S.

[Kevin_Paul · Accepted solution]

Joes - thanks for your message.  Those updates (from the ITRC forums) shouldn't be including any links back to the previous BSC (bizsupport) forums - would you mind sending me a private message, including the contents of the entire email you've most recently received?

You can PM me by opening my profile, and from there click on the "Send this user a private message" link over on the right-hand side of the page.

[Joseph P. Smith]

Good Morning Kevin_Paul,

It seems that these ceased about May 18, 2010.  I was catching up on old (O.K. very old)  emails.  I will post & close thread.  I would be good to access the threads referenced in the old emails though.  Thanks for your help. ,,, Joe S

[zhanggr]

http://forums13.itrc.hp.com/service/forums/questionanswer.do?&threadId=1421702

[Alan Sheppard]

Hi Kevin_paul

FYI

These messagage are still going out in this format  (5 Oct 2010)

Replace Roller Notification

http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1304380

With the reselt as per previous of directing to the home page, after manually locating the thread I see that the last post was Months ago (and ironically not solving the problem, but re-iterating it)

Also in My profile I do not see any bookmarks or tags to this thread, when I think there should be as it seems to be an on-going problem thread that is still awaiting a solution.

A search by threadid would be helpful

[Mike Hughes-Chamberlain]

I have just (17 Nov 2010) received the email copied below.  The link in the email is invalid and I cannot find this thread anywhere on the present forum.  So how has someone just updated it?!!

Mike

Dear Mike Hughes-Chamberlain,

You have asked Hewlett-Packard to notify you about the replies to this online forum discussion topic at the Business Support Forums site:

Windows 7 Printer Drivers/Software HP Color Laserjet 2840

http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1363960

Someone just posted a reply to this question. There 115 in total to the question. Please visit the message by clicking the hyperlink above to get the most updated information.

etc etc

[zhanggr]

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1421702

http://forums11.itrc.hp.com/service/forums/questionanswer.do?thr​eadId=1363960

http://forums11.itrc.hp.com/service/forums/questionanswer.do?thr​eadId=1304380

[Ben van Zanten]

Hello all

I have the same problem. the issue was quite clearly stated in the posts above.

Why don't you simply resolve it

I get mail with the text :

You have asked Hewlett-Packard to notify you about the replies to this online forum discussion topic at the Business Support Forums site:

Deploying HP Thin Clients via Altiris

http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1408689

but this link only sends my to the home page, and there is NO way to find back the thread using id or description.

HP listen to this advice: listen to your customers.   Send links in e-mail that works

make the threads easier to find either by threads on your profile that you've replied to, or by searching thread id or description.

B.V.Zanten

Post information:

Google did find my post.

it was not on

http://forums.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1408689

but on

http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1408689

but that seems to be an old forum.

I finally browsed all forum pages until I found the thread on

http://h30499.www3.hp.com/t5/Workstations-Thin-Clients/Deploying-HP-Thin-Clients-via-Altiris/td-p/1137770

but: the last link only has partial (2) replies.   the link on http://forums11....  has all replies.

[Philip Argy]

Yes - this remains unresolved - it is typical of HP's poor responsiveness to its customer base!  Sorry for strident language but it seems to be necessary before we get any action!

[Alan Sheppard]

Well finally this one did (how Ironic). Unfortunately in IE8 I don't get a scroll bar (as per usual) so have to engage photographic memory mode to remember the thread !

As a support and forum tool it's basically useless and has been ever since it tried to look flash, rather than providing HP users with tools they actually want and need