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Mouse XP500 issue , hw ID USB\VID_03F0&PID_0941&REV_0100

 
mcs-gdtest
Occasional Visitor

Mouse XP500 issue , hw ID USB\VID_03F0&PID_0941&REV_0100

on HP notebook no USB device recognized and the USB HP X500 stop working suddendly without a reboot.

HW ID is USB\VID_03F0&PID_0941&REV_0100

the event error says 

La migrazione del dispositivo USB\VID_03F0&PID_0941\5&c0f1dc6&0&1 non è stata eseguita a causa di una corrispondenza parziale o ambigua.

ID ultima istanza dispositivo: USB\VID_046D&PID_C00E\5&36b80972&0&1
GUID classe: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Percorso: PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(1)
Classificazione migrazione: 0xF000FFFF00000023
Presente: false
Stato: 0xC0000719

1 REPLY 1
Dennis Handly
Acclaimed Contributor

Re: Mouse XP500 issue , hw ID USB\VID_03F0&PID_0941&REV_0100

This is the wrong company for printers and PC products. You need to register in the HP Inc. Support Forum:
http://h30434.www3.hp.com/