- Community Home
- >
- Welcome
- >
- Other HPE Product Questions
- >
- No service after payment
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2019 01:00 AM - edited 03-15-2019 10:41 PM
03-15-2019 01:00 AM - edited 03-15-2019 10:41 PM
No service after payment
Hi,
Please find the updated mail trail.
---------- Forwarded message ---------
From: Madhuri
Date: Sat, 9 Mar 2019 at 10:47
Subject: Reminder 1: CN48Q211TP | HP Deskjet Ink Advantage 4515 e-All-in-One Printer
To: HP GNGT Support (Servicetec/TVS-E) <hp.slcblr8@tvs-e.in>
Cc: HP Bangalore Tradesupport (Servicetec/TVS-E) <hp.tradeblr@tvs-e.in>, HP Bangalore SLC6 (Servicetec/TVS-E) <hp.slcblr6@tvs-e.in>, HP Trade Support (Servicetec/TVS-E) <hp.tradesupport@tvs-e.in>, Hubby
REMINDER 1 - Who has been assigned to resolve the issue?
There is no follow up call either from TVS Electronics on this matter.
Madhuri
On Tue, Mar 5, 2019 at 11:37 AM Madhuri wrote:
Hi Swathi,
I don't understand why you are not answering my calls. The engineer is equally not answering the calls.
I have been regularly calling since yesterday. This is after Mani confirming on Sunday to visit our place at 12 pm yesterday.
There is no news from you or Padma or Mani. You have taken the payment upfront and are least bothered to have the issue resolved.
How long do you expect this kind of chasing??? I am getting highly concerned on the authenticity of the transaction now.
Madhuri
On Fri, Mar 1, 2019 at 1:48 PM HP GNGT Support (Servicetec/TVS-E) <hp.slcblr8@tvs-e.in> wrote:
Hi Madhuri,
Tomorrow Eng. Mani (8608182757) will be visiting to your place.
With Regards
Swati Hegde
Co-ordinator
TVS ELECTRONICS LTD.
2nd Floor, N0.9, ( Old No. 65), 27th Cross, 8th Main,4th Block, Jayanagar,
Bangalore – 560011
Mobile: 8546996516
From: Madhuri
Sent: 01 March 2019 13:32
To: HP Bangalore Tradesupport (Servicetec/TVS-E) <hp.tradeblr@tvs-e.in>
Cc: HP Bangalore SLC6 (Servicetec/TVS-E) <hp.slcblr6@tvs-e.in>; HP GNGT Support (Servicetec/TVS-E) <hp.slcblr8@tvs-e.in>; HP Trade Support (Servicetec/TVS-E) <hp.tradesupport@tvs-e.in>
Subject: Re: CN48Q211TP | HP Deskjet Ink Advantage 4515 e-All-in-One Printer
Hi Swathi
I am still waiting for the engineer’s call. I was assured that the engineer will nine assigned the moment payment confirmation is received.
Can you please speed up ? Also, please share your contact number.
Regards
On Fri, 1 Mar 2019 at 11:11, Madhuri wrote:
Hi Swathi,
Please reach out to me on
And request you to arrange for the engineer visit today.
Regards
Madhuri
On Fri, 1 Mar 2019 at 11:07, HP Bangalore Tradesupport (Servicetec/TVS-E) <hp.tradeblr@tvs-e.in> wrote:
Hi Swathi,
Please support to align the engineer as per trail mail soon, payment received.
Received.
28-02-2019
-
NEFT/N059190761090763/MADHURI /HP PRINTER S
1298.00
CR
Contact Name : Madhuri
Address -
D-702, Tivoli Apts
Whitefield - Hoskote Rd
Seegehalli
Padma
Trade
TVS ELECTRONICS LTD.
2nd Floor, N0.9, ( Old No. 65), 27th Cross, 8th Main,4th Block, Jayanagar,
Bangalore – 560011
PH NO:9986194465
From: HP Bangalore Tradesupport (Servicetec/TVS-E) [mailto:hp.tradeblr@tvs-e.in]
Sent: Thursday, February 28, 2019 11:12 AM
To: 'Madhuri '
Cc: HP Trade Support (Servicetec/TVS-E); HP Bangalore SLC6 (Servicetec/TVS-E); HP GNGT Support (Servicetec/TVS-E)
Subject: RE: CN48Q211TP | HP Deskjet Ink Advantage 4515 e-All-in-One Printer
Dear Customer,
Greetings of the Day!
We are working on the same with our finance for payment confirmation, once we get update from there will process the case accordingly.
Thanks for your support and understanding
Padma
Trade
TVS ELECTRONICS LTD.
2nd Floor, N0.9, ( Old No. 65), 27th Cross, 8th Main,4th Block, Jayanagar,
Bangalore – 560011
PH NO:9986194465
From: Madhuri
Sent: Thursday, February 28, 2019 11:04 AM
To: HP Bangalore Tradesupport (Servicetec/TVS-E)
Cc: HP Trade Support (Servicetec/TVS-E); HP Bangalore SLC6 (Servicetec/TVS-E); HP GNGT Support (Servicetec/TVS-E)
Subject: Re: CN48Q211TP | HP Deskjet Ink Advantage 4515 e-All-in-One Printer
Good morn Padma.
Please note that I have made the NEFT transfer of INR 1298.00 and the reference number is N059190761090763.
Could you please share the details of the technician who will be visiting for the service. I will have to pre-register the visitor details at the apartment security.
Address -
D-702, Tivoli Apts
Whitefield - Hoskote Rd
Seegehalli
Could you please arrange for someone to come tomorrow between 12 pm to 4 pm. That will be really helpful.
Regards
Madhuri
On Sat, Feb 23, 2019 at 11:15 AM HP Bangalore Tradesupport (Servicetec/TVS-E) <hp.tradeblr@tvs-e.in> wrote:
Dear Valued Customer
Greetings of the Day !!!
As the Product warranty got expired, we will arrange an Engineer to check for the system issue on Chargeable basis
Charges for our Visit will be Rs.1100 + 18% tax which will be Rs.1298/-
If any parts are required then a separate quotation will be shared
Kindly approve the same & share us the advance payment to arrange an Engineer to Validate the system.
Padma
Trade
TVS ELECTRONICS LTD.
2nd Floor, N0.9, ( Old No. 65), 27th Cross, 8th Main,4th Block, Jayanagar,
Bangalore – 560011
PH NO:9986194465
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2019 01:24 AM
03-15-2019 01:24 AM
Re: No service after payment
Hi @RM_24 ,
You have reached the wrong company for HP products.
This community is for customers and friends of Hewlett Packard Enterprise, which is an independent company.
For HP products, please see www.hp.com Or you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/.
Sorry for the inconvenience
Thanks,
Parvez_Admin
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2019 01:55 AM
03-15-2019 01:55 AM
Re: No service after payment
Hi,
Have updated the email thread @Parvez_Admin . Please review this as this will be escalated in the next 12 hours.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-15-2019 02:32 AM
03-15-2019 02:32 AM
Re: No service after payment
Hi @RM_24
As mentioned in the previous reply before you have reached the wrong company for Printers and PC products. You need to register and post in the HP Inc. Support Forum.
Here's the link:
http://h30434.www3.hp.com/
Thanks,
Parvez_Admin
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]