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No service after payment

 
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RM_24
Visitor

No service after payment

Hi,

Please find the updated mail trail.

 

---------- Forwarded message ---------
From: Madhuri 
Date: Sat, 9 Mar 2019 at 10:47
Subject: Reminder 1: CN48Q211TP | HP Deskjet Ink Advantage 4515 e-All-in-One Printer
To: HP GNGT Support (Servicetec/TVS-E) <hp.slcblr8@tvs-e.in>
Cc: HP Bangalore Tradesupport (Servicetec/TVS-E) <hp.tradeblr@tvs-e.in>, HP Bangalore SLC6 (Servicetec/TVS-E) <hp.slcblr6@tvs-e.in>, HP Trade Support (Servicetec/TVS-E) <hp.tradesupport@tvs-e.in>, Hubby 

 

REMINDER 1 - Who has been assigned to resolve the issue?

 

There is no follow up call either from TVS Electronics on this matter.

 

 

Madhuri

 

 

On Tue, Mar 5, 2019 at 11:37 AM Madhuri  wrote:

Hi Swathi,

 

I don't understand why you are not answering my calls. The engineer is equally not answering the calls.

 

I have been regularly calling since yesterday. This is after Mani confirming on Sunday to visit our place at 12 pm yesterday.

 

There is no news from you or Padma or Mani. You have taken the payment upfront and are least bothered to have the issue resolved.

 

How long do you expect this kind of chasing??? I am getting highly concerned on the authenticity of the transaction now.

 

 

Madhuri

 

 

On Fri, Mar 1, 2019 at 1:48 PM HP GNGT Support (Servicetec/TVS-E) <hp.slcblr8@tvs-e.in> wrote:

Hi Madhuri,

 

Tomorrow Eng. Mani (8608182757) will be visiting to your place.

 

 

With Regards

Swati Hegde

 

Co-ordinator

TVS ELECTRONICS LTD.

2nd Floor, N0.9, ( Old No. 65), 27th Cross, 8th Main,4th Block, Jayanagar,

Bangalore – 560011

Mobile: 8546996516

 

 

 

From: Madhuri 
Sent: 01 March 2019 13:32
To: HP Bangalore Tradesupport (Servicetec/TVS-E) <hp.tradeblr@tvs-e.in>
Cc: HP Bangalore SLC6 (Servicetec/TVS-E) <hp.slcblr6@tvs-e.in>; HP GNGT Support (Servicetec/TVS-E) <hp.slcblr8@tvs-e.in>; HP Trade Support (Servicetec/TVS-E) <hp.tradesupport@tvs-e.in>
Subject: Re: CN48Q211TP | HP Deskjet Ink Advantage 4515 e-All-in-One Printer

 

Hi Swathi 

 

I am still waiting for the engineer’s call. I was assured that the engineer will nine assigned the moment payment confirmation is received.

 

Can you please speed up ? Also, please share your contact number.

 

 

Regards 

 

On Fri, 1 Mar 2019 at 11:11, Madhuri wrote:

Hi Swathi,

 

Please reach out to me on 

 

And request you to arrange for the engineer visit today.

 

 

Regards

Madhuri

 

On Fri, 1 Mar 2019 at 11:07, HP Bangalore Tradesupport (Servicetec/TVS-E) <hp.tradeblr@tvs-e.in> wrote:

Hi Swathi,

 

Please support to align the engineer as per trail mail soon, payment received.

 

Received.

 

28-02-2019

-

NEFT/N059190761090763/MADHURI /HP PRINTER S

              1298.00

CR

 

Contact Name : Madhuri

Address - 

D-702, Tivoli Apts

Whitefield - Hoskote Rd

Seegehalli

 

 

Padma

Trade

TVS ELECTRONICS LTD.

2nd Floor, N0.9, ( Old No. 65), 27th Cross, 8th Main,4th Block, Jayanagar,

Bangalore – 560011

PH NO:9986194465

 

From: HP Bangalore Tradesupport (Servicetec/TVS-E) [mailto:hp.tradeblr@tvs-e.in]
Sent: Thursday, February 28, 2019 11:12 AM
To: 'Madhuri '
Cc: HP Trade Support (Servicetec/TVS-E); HP Bangalore SLC6 (Servicetec/TVS-E); HP GNGT Support (Servicetec/TVS-E)
Subject: RE: CN48Q211TP | HP Deskjet Ink Advantage 4515 e-All-in-One Printer

 

Dear Customer,

Greetings of the Day!

We are working on the same with our finance for payment confirmation, once we get update from there will process the case accordingly.

Thanks for your support and understanding

 

 

 

Padma

Trade

TVS ELECTRONICS LTD.

2nd Floor, N0.9, ( Old No. 65), 27th Cross, 8th Main,4th Block, Jayanagar,

Bangalore – 560011

PH NO:9986194465

 

From: Madhuri
Sent: Thursday, February 28, 2019 11:04 AM
To: HP Bangalore Tradesupport (Servicetec/TVS-E)
Cc: HP Trade Support (Servicetec/TVS-E); HP Bangalore SLC6 (Servicetec/TVS-E); HP GNGT Support (Servicetec/TVS-E)
Subject: Re: CN48Q211TP | HP Deskjet Ink Advantage 4515 e-All-in-One Printer

 

Good morn Padma.

 

Please note that I have made the NEFT transfer of INR 1298.00 and the reference number is N059190761090763.

 

Could you please share the details of the technician who will be visiting for the service. I will have to pre-register the visitor details at the apartment security.

 

Address - 

 

D-702, Tivoli Apts

Whitefield - Hoskote Rd

Seegehalli

 

Could you please arrange for someone to come tomorrow between 12 pm to 4 pm. That will be really helpful.

 

Regards

Madhuri

 

 

On Sat, Feb 23, 2019 at 11:15 AM HP Bangalore Tradesupport (Servicetec/TVS-E) <hp.tradeblr@tvs-e.in> wrote:

Dear Valued Customer

Greetings of the Day !!!

As the Product warranty got expired, we will arrange an Engineer to check for the system issue on Chargeable basis

Charges for our Visit will be Rs.1100 + 18% tax which will be Rs.1298/-

 If any parts are required then a separate quotation will be shared

 Kindly approve the same & share us the advance payment to arrange an Engineer to Validate the system.

 

 

 

Padma

Trade

TVS ELECTRONICS LTD.

2nd Floor, N0.9, ( Old No. 65), 27th Cross, 8th Main,4th Block, Jayanagar,

Bangalore – 560011

PH NO:9986194465

 

3 REPLIES 3
Parvez_AL
Moderator

Re: No service after payment

Hi @RM_24  ,

You have reached the wrong company for HP products. 

This community is for customers and friends of Hewlett Packard Enterprise, which is an independent company.

For HP products, please see www.hp.com Or you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/.

Sorry for the inconvenience

 

Regards,
Parvez_AL
I am a HPE Employee
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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RM_24
Visitor

Re: No service after payment

Hi,

Have updated the email thread @Parvez_AL . Please review this as this will be escalated in the next 12 hours.

Parvez_AL
Moderator

Re: No service after payment

Hi @RM_24 

As mentioned in the previous reply before you have reached the wrong company for Printers and PC products. You need to register and post in the HP Inc. Support Forum.

Here's the link:
http://h30434.www3.hp.com/

 

Regards,
Parvez_AL
I am a HPE Employee
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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