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Product Number for Instant Support, why?

 
Greg Trapp
Occasional Contributor

Product Number for Instant Support, why?

Where on your HP Configuration Page does it say what that the printer's Product Number is?

If I have a Serial Number why do I need a Product Number to get support?
I'll give your web site the serial number - you give me back a list of products that could be assigned to that serial # and I'll pick my product.
2 REPLIES 2
John Y
Honored Contributor

Re: Product Number for Instant Support, why?

This is just an forum, no HP brass here, sorry!
Lynda Sims
Occasional Visitor

Re: Product Number for Instant Support, why?

I agree Greg, it's not straight forward! Your idea sounds like common sense to me.