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Terrible experiencer with ADDI Computech (HP Dealer) and HP India support team. After spending 70K o

 
Bhumeshg
Occasional Visitor

Terrible experiencer with ADDI Computech (HP Dealer) and HP India support team. After spending 70K o

Terrible experiencer with ADDI Computech (HP Dealer) and HP India support team. After spending 70K on a product struggling for product stability and tried up with arguing HP support team & Deeraj (relationship manager).

I bought two HP 15-AU009TX Notebook from ADDI Computech, Galleria Market, Gurgaon on July 4th, 2016. Dealer and HP both had ensured for replacement guarantee but now while facing server issues with one of them both have denied.  

Within a week had started facing several issues and logged multiple complains to HP case id - 4775090494/4777294438/4779838796 & 4780766486. Every time HP folks took the laptop spend 1-2 weeks and return back without solving the issue. They have their own diagnostic tool if that is not able to identify the problem they people don’t do anything. No matter how much customer is impacted even have sent videos of blue dump, hanging, heating etc issue.

 

Spent 70K on a product and then struggling with support team to get supported on their product issue, so frustrating, isn’t it?

 

They have recently replaced the HDD and installed inactivated Windows version. Raised multiple issues but only looking one at a time and updated to check later on other….so ridiculous.

1 REPLY 1
Dennis Handly
Acclaimed Contributor

Re: Terrible experiencer with ADDI Computech (HP Dealer) and HP India support team. After spending 7

This is the wrong company for printers and PC products. You need to register in the HP Inc. Support Forum:
http://h30434.www3.hp.com/

 

Or contact HP Inc. directly.