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USB-to-DVI monitor cuts out DisplayPort monitor on EliteBook 8560w

 
STLJeep
Occasional Visitor

USB-to-DVI monitor cuts out DisplayPort monitor on EliteBook 8560w

I just purchased a StarTech USB3-to-DVI adapter (USB32DVIPRO) from Amazon and received it this morning. Experiencing a slight issue that I hope someone can help with.

 

Computer - HP EliteBook 8560w w/ Advanced Docking Station running Windows 10

Screen Setup (prior): Built-in + 2 DisplayPort + 1 VGA (4 total, all worked)

Desired Screen Setup: Built-in + 2 DisplayPort + 1 VGA + 1 DVI (via USB)

 

When I plug in the USB-2-DVI, that monitor turns on, but one of my DisplayPort monitors turns off. When I unplug the USB-2-DVI, the DisplayPort monitor turns back on.

 

Has anyone else tried this configuration before? I'm wondering if it is a limitation of the laptop/dock, or the adapter itself. I found this forum posting, and am thinking this may be what I am running into: http://h30499.www3.hp.com/t5/Notebook-HP-ProBook-ZBook/EliteBook-8560w-advanced-docking-station-using-more-than-2/td-p/5354281?notmigrated#.Vc4tzeSFOhc

2 REPLIES 2
Dennis Handly
Acclaimed Contributor

Re: USB-to-DVI monitor cuts out DisplayPort monitor on EliteBook 8560w

This is the wrong company for printers and PC products. You need to register in the HP Inc. Support Forum:
http://h30434.www3.hp.com/

STLJeep
Occasional Visitor

Re: USB-to-DVI monitor cuts out DisplayPort monitor on EliteBook 8560w

Thanks Dennis.  I've cross-posted it there.