Former HPE Products
cancel
Showing results for 
Search instead for 
Did you mean: 

Unrecoverable error in application

 
spownc90
Occasional Visitor

Unrecoverable error in application

Всем привет!
Недавно столкнулся с проблемой:

Есть HPSM v9.50, настроенный не полностью. Мне нужно настроить возможность создавать заявки в ServiceDesk с самого портала для пользователей.
Создаю по инструкции Оператора с самообслуживанием и под ним пытаюсь создать заявку (/ess.do)
Заявка создается, но в сообщения получаю вот это:
Unrecoverable error in application:  Rule.callWizard on panel call.process
Unrecoverable error in application: se.call.process on panel call.rad.1
Unrecoverable error in application: Subscriptions.select.subscriptions on panel select.2
Field de.sm.device.display.name not mapped to the database (Subscriptions.select.subscriptions,select.2)
Field \"de.sm.device.display.name\" used in query is not mapped or mapped to Blob/Clob/Text/Image. (Subscriptions.select.subscriptions,select.2)
В русском варианте выглядит крайне ужасно...

Я заполнил в системе все, до чего руки дотянулись, но видимо, что-то пропустил.

Прошу о помощи!

2 REPLIES 2
spownc90
Occasional Visitor

Re: Unrecoverable error in application

Hello!
I recently encountered a problem:

There is HPSM v9.50, not fully configured. I need to configure the ability to create applications in ServiceDesk from the portal itself to users.
I create under the instruction of the Operator with self-service and under it I try to create the demand (/ess.do)
An application is created, but I get the following messages in messages:
Unrecoverable error in application: Rule.callWizard on panel call.process
Unrecoverable error in application: se.call.process on panel call.rad.1
Unrecoverable error in application: Subscriptions.select.subscriptions on panel select.2
Field de.sm.device.display.name not mapped to the database (Subscriptions.select.subscriptions, select.2)
Field \ "de.sm.device.display.name \" is used in query is not mapped or mapped to Blob / Clob / Text / Image. (Subscriptions.select.subscriptions, select.2)

I filled everything in the system to which my hands reached, but apparently I missed something.

I ask for help!

Dennis Handly
Acclaimed Contributor

Re: Unrecoverable error in MF SM application

This is the wrong company for MF software questions. You need to register in the MF Software Forum:
https://community.softwaregrp.com/t5/Service-Manager-Service-Center/bd-p/itrc-695