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Wrong Information given HP customer support through 1180112267 before purchase product Laptop Model

 
sukomal
Occasional Visitor

Wrong Information given HP customer support through 1180112267 before purchase product Laptop Model

Sir (s),

I have purchased a  HP Notebook  from Flipkarts   dtd 09/09/2016 Model W6T45PA  15-ay008TX.  Before this products I was asked to customer support through toolfree No.1800112267/30306363 regarding this product has support with windows 7 or not?  One leady customer care officer clearly given infomation that this product should be supuport with windows 7  32/64 bit.  Shr also informed that all Driver software available in HP website I may downlod alll driver software for Notebook 15-ay008TX.  then  I seen all windows 7 driver software was avaliable in HP website.  After I purchased this product from Flipkarts  and  installed windows 7 and all downloded driver  but three USB port  are not working.

I have colmpalint to HP customer support  Case No.4777373813 and given refer to HP service center at Kolkata they are irnore this problame.  They told me this product may not suported with windows 7 and return back my product from service center. Mob No.8585090038/8585090010/8585089970 (kolkata/West Bengal)

It is my question and complaint why customer care executive told me  that this product should be supported windows 7?   2)  why HP service center kolkata told be this product should not supported windows 7?

3) Why HP wibsite given downlod option for window 7 driver software avaiable other than USB.

4)  This product why not active minimum one USB port for instalation  driver and software.

5) Why 3 (three) USB port are in active initially.

6) why I harasing  after purchsed HP Note Book 15-ay008TX from  HP customer care service and HP service center at  Kolkata 39 P Princep Street, Kolkata. Mob:8585090038/8585089970/8585090010.

 

Sukomal Sarkar

9883396491/9674619756

 

1 REPLY 1
Parvez_AL
Community Manager

Re: Wrong Information given HP customer support through 1180112267 before purchase product Laptop Mo

Hi Sukomal,

You have reached the wrong Company Forum. As it is regarding a HP Laptop so you'll have to post your question in the HP Consumer Support Forum.

Here is the link: HP Notebook Support Forum

Note: Have your Product number handy as experts there will need it to help you further.

Thanks,
Parvez_AL
I am a HPE Employee
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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