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X585 Printer printing colors too dark (especially red)

 
jsobrinho
Occasional Visitor

X585 Printer printing colors too dark (especially red)

Hi,

My company recently purchased an X585dn and it has been printing color much darker than what appears on the screen.  I have tried adjusting the color settings in the software program to Photo (which helps a little bit) and tried all of the color calibration/diagnostics/printhead tests on the printer itself.  

Any idea what to do?  Do I need to download a new printer driver and if so, which one?  Can I just manually adjust the color settings (on the printer or software) so it prints brighter?

Thanks!

1 REPLY 1
Parvez_AL
Community Manager

Re: X585 Printer printing colors too dark (especially red)

Hi Jivan,

You have reached the wrong forum. As it is regarding a HP Printer... so you'll have to post your question in HP Consumer Support Forum.

Here is the link: HP Printer Support Forum

Note: Have your Product number handy as experts there will need it to help you further.

Thanks,
Parvez_AL
I am a HPE Employee
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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