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Zbook 15 g3 freezes or hangs after sleep mode

 
HBKWON
Occasional Visitor

Zbook 15 g3 freezes or hangs after sleep mode

When my zbook 15 g3 gets into sleep mode, for example, leave my seat for a while or close the laptop and move somewhere

And when I turn on the laptop from sleep mode, I can see the screen works fine, but it will freeze immediately.

I can move my mouse pointer, but any program (Internet browser, windows explorer, etc) won't work at all.

This can only be resolved with rebooting the labtop.

Sometimes, even after restarting, I will be able to log in normally, but the system freezes again after reaching the desktop.

It seems this symptom is widely issued on the internet, but I couldn't find any solution except installing different drivers or something. (I already tried them all and none of them resolved the problem)

Does anyone know how to resolve this problem?

1 REPLY 1
MargaretN
Community Manager

Re: Zbook 15 g3 freezes or hangs after sleep mode

The ZBook 15 G3 is a product of Hewlett-Packard Inc. This community is for customers and friends of Hewlett Packard Enterprise, which is an independent company. For HP products, please see www.hp.com or the HP Support Forums.

 

MargaretN
HPE Community Manager
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
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