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can't connect to link to download drivers

 
graveller39
Occasional Advisor

can't connect to link to download drivers

anyone else having trouble downloading drivers here? My browsers (Mozilla and IE) keep timing out when I try to download drivers for my HP L1940T LCD Monitor. I sent an email to HP and have had absolutely no response!
21 REPLIES 21
Cheryl G.
Acclaimed Contributor

Re: can't connect to link to download drivers

Yes,everyone is having problems.Very sporadic performance on driver dl's.
Also most of the links to order Recovery sets on models lead to "Page can not be displayed".
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Vajith V
Moderator

Re: can't connect to link to download drivers

Thanks Dave and Cheryl, for pointing this issue.

Dave, could you please give us the web page link, which is not working for you, that will help us to notify this issue to concern group.

Thanks,
Vajith
I am HPE Employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo

graveller39
Occasional Advisor

Re: can't connect to link to download drivers

The error message is:
------------------------------------------------------------------------------------------------------------
Failed to Connect

Firefox can't establish a connection to the server at ftp.hp.com.

Though the site seems valid, the browser was unable to establish a connection.

* Could the site be temporarily unavailable? Try again later.
* Are you unable to browse other sites? Check the computer's network connection.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.
------------------------------------------------------------------------------------------------------------

The links I have tried are:

ftp://ftp.hp.com/pub/softpaq/sp35001-35500/sp35439.exe

ftp://ftp.hp.com/pub/softpaq/sp36501-37000/sp37000.exe/

ftp://ftp.hp.com/pub/softpaq/sp38001-38500/sp38462.exe

ftp://ftp.hp.com/pub/softpaq/sp34001-34500/sp34288.exe

I can't seem to connect to any of the drivers; however, I had no problem downloading from two other locations (work and a friend's computer).

I use ZoneAlarm and Spyware Blaster, but I have no problem with any other site on the web, so I can't see why I'd have a problem with HP's site - I don't get it...

Dave
César Martínez
Occasional Visitor

Re: can't connect to link to download drivers

Thank you very much.

The problem for me was the Firewall of our gateway.
SWT
Occasional Visitor

Re: can't connect to link to download drivers

yea I can't download any of them.
it is an old problem and still not fixed!
I tried from 3 different PCs no results

Hopefully the tech team will check it not just saying 'thank you for report'

here are some links:
ftp://ftp.hp.com/pub/softpaq/sp27501-28000/sp27532.exe/

ftp://ftp.hp.com/pub/softpaq/sp36501-37000/sp36746.exe/

SWT
Occasional Visitor

Re: can't connect to link to download drivers

By the way I tried FTP client software. It didn't work....
and I did disable my firewall and still can't get nothing I see

I am able to connect to FTP but I don't get any further response
matt brady
Occasional Visitor

Re: can't connect to link to download drivers

i had the same problem, i worked out a way around it, not sure why it works but heres what i did:
1. clicked driver download and got page that said "This webpage is not found."
2. i clicked the little bar under it saying "mmore information on this error"
3. i copied the link supplied from this box
4.pasted into address bar
5. and behold the driver downloaded.

i have no idea why this works, but i hope it works for you
Joseph Ryan
Occasional Visitor

Re: can't connect to link to download drivers

Same problem for me --just one year after you have this problem.

Crazy.
Julia Keller
Occasional Visitor

Re: can't connect to link to download drivers

This is driving me crazy as well (excuse the pun). I canâ t get it to download either (I tried the trick mentioned above and you must have the magic touch because that did not work for me). If anyone has a solution would you PLEASE! Post it, I canâ t find my disk and my printer is currently useless. Any help would be appreciated.