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designjet z3100 photo printer "Paper Jam" not jammed but till giving error

 
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Occasional Visitor

designjet z3100 photo printer "Paper Jam" not jammed but till giving error

Weve had the Hp z3100 for a while and its worked well but lately its giving us a paper jam error.  The paper isnt jammed and we even moved the paper 1" from the edge and the printer head stops at its starting point and still says paper jam. how do i fix this? 

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Community Manager

Re: designjet z3100 photo printer "Paper Jam" not jammed but till giving error

Hi  @Vinceraptor    ,

You have reached the wrong company for HP products. 

This community is for customers and friends of Hewlett Packard Enterprise, which is an independent company.

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ or Please visit www.hp.com.


Thanks,
Parvez_AL
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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