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envy 5530printer blocks ink-cartouche that used to work

 
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potschka
Occasional Visitor

‎03-29-2020 06:14 AM

‎03-29-2020 06:14 AM

envy 5530printer blocks ink-cartouche that used to work

I have printed some 100 pages with hp 301 xl . Suddenly the software prevents further use claiming that my cartouche is not intended for this printer. 

What can I do?

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Parvez_Admin
Community Manager

‎03-29-2020 07:37 AM

‎03-29-2020 07:37 AM

Solution

Re: envy 5530printer blocks ink-cartouche that used to work

Hi  @potschka  ,

You have reached the wrong company for HP products. 

This community is for customers and friends of Hewlett Packard Enterprise, which is an independent company.

For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ or Please visit www.hp.com.


Thanks,
Parvez_Admin
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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potschka
Occasional Visitor

‎04-02-2020 03:06 AM

‎04-02-2020 03:06 AM

Re: envy 5530printer blocks ink-cartouche that used to work

thanks and sorry

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