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07-10-2011 11:36 AM
07-10-2011 11:36 AM
Add back Feedback to Webmaster - Example "Community Home - broken URL in IE
2011_07_10 There is a broken link. Open "Community Home", anywhere from a logged in user, on this new site. On the right margin under "HP Communities" there is a broken link for the selection, "HP Support Center", selecting it via embedded html, I get Error 404--Not Found / From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found
This appears to be a problem with the embedded URL in the Source for the page. This was from IE9. I tried Compatibility View, no change.
Strange, though the Copy Shortcut, is http://www.hp.com/go/hpsc, which in a new Window does work! No issues in Chrome or FireFox/Mozilla with this link. The base forum page, when in chrome showed as http://h30499.www3.hp.com/hpeb/
In IE9, same forum page, when logged in with HP Passport is from http://h30499.www3.hp.com/
I was able to replicate this problem in IE7, different computer, different HP Passport login, same Error 404--Not Found.
Also found IE redirection issues attempting to use http://itrc.hp.com also showing Error 404--Not Found
On both IE7 and IE9 different computers, different HP Passport using different email addresses, registration logins (one work Enterprise, one personal Consumer), I was able to duplicate the above issue, but only with IE.
DNS appeared to be working properly on both computers, most all hp.com navigation, otherwise.
More importantly.
Please consider adding to new Insight Online (new ITRC) - this forum the option at the bottom of the page for "Feedback to Webmaster" on all pages since this is very valuable for communicating issues such as this.
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07-10-2011 03:32 PM
07-10-2011 03:32 PM
Re: Add back Feedback to Webmaster - Example "Community Home - broken URL in IE
I thought I got that broken URL last week and then 5 minutes ago. But now it is working fine.
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07-11-2011 08:20 AM
07-11-2011 08:20 AM
Re: Add back Feedback to Webmaster - Example "Community Home - broken URL in IE
I've updated the HP Support Center link to not use the "shortcut" url, so please let me know if you continue to see that error.
I'll pass along the input about having a "feedback" link included on all community pages - but in the meantime, you've found the right path to leave comments/input, here in the Community Feedback forum...
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01-26-2012 08:45 PM
01-26-2012 08:45 PM
Sometimes broken links, sometimes not
I've had similar bizarre issues. From this page ITRC redirect announcement, sometimes the various links within are broken (as they were on Thu 23:00 UTC) and sometimes not (as they are at Fri 04:40 UTC).
And I thought Aussies did the worst IT.
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07-03-2012 06:25 AM
07-03-2012 06:25 AM
Re: Add back Feedback to Webmaster - Example "Community Home - broken URL in IE
http://ftp.hp.com/pub/softlib/software12/COL36683/kj-90305-1/CM1410Series_FNW_Basic_Solution.exe
Please email me when this link is fixed or if someone can provide me the drivers a different way!
Thank you in advance
support@sierraexperts.com
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07-03-2012 01:13 PM - edited 07-03-2012 01:18 PM
07-03-2012 01:13 PM - edited 07-03-2012 01:18 PM
Re: Broken URL for driver download
>Please email me when this link is fixed
Where did you see this broken URL?
A google search finds one on:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=kj-90305-1
(Did you provide feedback on that page's Feedback button?)
You might find the driver here:
ftp://ftp.hp.com/pub/softlib/software12/COL36683/kj-90305-2/LJProCM1415_driver_installer_11334.exe