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Add back Feedback to Webmaster - Example "Community Home - broken URL in IE

 
CPU Fox
Occasional Collector

Add back Feedback to Webmaster - Example "Community Home - broken URL in IE

2011_07_10 There is a broken link. Open "Community Home", anywhere from a logged in user, on this new site. On the right margin under "HP Communities" there is a broken link for the selection, "HP Support Center", selecting it via embedded html, I get Error 404--Not Found / From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1: 10.4.5 404 Not Found

 

This appears to be a problem with the embedded URL in the Source for the page. This was from IE9. I tried Compatibility View, no change.

 

Strange, though the Copy Shortcut, is http://www.hp.com/go/hpsc, which in a new Window does work! No issues in Chrome or FireFox/Mozilla with this link. The base forum page, when in chrome showed as http://h30499.www3.hp.com/hpeb/

 

In IE9, same forum page, when logged in with HP Passport is from http://h30499.www3.hp.com/ 

I was able to replicate this problem in IE7, different computer, different HP Passport login, same Error 404--Not Found.

 

Also found IE redirection issues attempting to use http://itrc.hp.com also showing Error 404--Not Found

On both IE7 and IE9 different computers, different HP Passport using different email addresses, registration logins (one work Enterprise, one personal Consumer), I was able to duplicate the above issue, but only with IE.

 

DNS appeared to be working properly on both computers, most all hp.com navigation, otherwise.

 

More importantly.

 

Please consider adding to new Insight Online (new ITRC) - this forum the option at the bottom of the page for "Feedback to Webmaster" on all pages since this is very valuable for communicating issues such as this.

 

 

5 REPLIES 5
Dennis Handly
Acclaimed Contributor

Re: Add back Feedback to Webmaster - Example "Community Home - broken URL in IE

I thought I got that broken URL last week and then 5 minutes ago.  But now it is working fine.

Kevin_Paul
HPE Pro

Re: Add back Feedback to Webmaster - Example "Community Home - broken URL in IE

I've updated the HP Support Center link to not use the "shortcut" url, so please let me know if you continue to see that error.

 

I'll pass along the input about having a "feedback" link included on all community pages - but in the meantime, you've found the right path to leave comments/input, here in the Community Feedback forum...

I work for HPE.
Nick Bishop (Kiwi)
Frequent Advisor

Sometimes broken links, sometimes not

I've had similar bizarre issues. From this page ITRC redirect announcement, sometimes the various links within are broken (as they were on Thu 23:00 UTC) and sometimes not (as they are at Fri 04:40 UTC).

 

And I thought Aussies did the worst IT.

andrewbradburn
Occasional Visitor

Re: Add back Feedback to Webmaster - Example "Community Home - broken URL in IE

http://ftp.hp.com/pub/softlib/software12/COL36683/kj-90305-1/CM1410Series_FNW_Basic_Solution.exe

 

Please email me when this link is fixed or if someone can provide me the drivers a different way!

 

Thank you in advance

 

support@sierraexperts.com

Dennis Handly
Acclaimed Contributor

Re: Broken URL for driver download

>Please email me when this link is fixed

 

Where did you see this broken URL?

 

A google search finds one on:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&dlc=en&softwareitem=kj-90305-1

 

(Did you provide feedback on that page's Feedback button?)

 

You might find the driver here:

ftp://ftp.hp.com/pub/softlib/software12/COL36683/kj-90305-2/LJProCM1415_driver_installer_11334.exe