BROWSE window is empty

[Eino V]

Hi

I am using IE8. When I go to te web page: http://h30499.www3.hp.com/hpeb/?category.id=business-support

the BROWSE window is empty. There is only the title BROWSE. I am using Vista ultimate 64-bit OS and the IE8 is 32-bit version and language in use is Finnish. The situation is same with 64-bit IE8.

With firefox I can see the following list in the window:

Business Support Forums  

Printing and Digital Imaging (10 Items)

Desktops and Workstations (9 Items)

Storage (7 Items)

Mobile Products (6 Items)

Servers (4 Items)

Feedback and Forums Usage Questions (2 Items)

Interactive Solutions (2 Items)

Collaboration Software (1 Item)

Management software and system tools (1 Item)

Microsoft (1 Item)

I tried also with computers with Win 7 ultimate and Win XP pro with IE8 and the problem is the same.

Eino

[Kevin_Paul]

Eino - if you navigate to http://h30499.www3.hp.com/, is the "Browse" window also empty there, or is this only happening at the Business Support Forums level?

Thanks for letting us know about this - we'll be looking into it!

[Eino V]

Hi The BROWSE window is OK on web page http://h30499.www3.hp.com/. Also all links in the BROWSE window of Business Support Forums level are working OK, if I copy them from firefox to IE8. The problem is only on this http://h30499.www3.hp.com/hpeb/?category.id=business-support web page. Thanks for your reply! Eino

[kalervok]

I have the same problem.

[Eino V]

Hi

I tried my notebook and all works OK, also this link with empty BROWSE window. The OS is Win XP Home and it uses also IE8. The resolution is of course different, it is 1280x800, while it is 1920x1200 in the other computers.

Edit: IE8 seems to be in compatibility mode in Windows XP home, because the mode is not possible to be selected.

Eino

[Kevin_Paul]

Can those of you having this problem let me know what happens when you put IE8 into "Compatibility Mode"?

It should then display the categories within the "Browse" window/pane, but I'd like to verify...

[Eino V]

Hi Kevin_Paul

The list of links can be seen in the window, when IE8 is in "Compatibility mode". You are right about that. The list vanishes again if I take the "Compatibility mode" off. It is odd, that this prolem is only in this one link.

Eino

[Chris H]

I hit the same problem this morning but didn't see this post, so created a new post (http://h30499.www3.hp.com/t5/Business-Support-Forums/BROWSE-panel-blank-rather-than-showing-categories/m-p/1153511), but not in the "Feedback and Suggestions" board.

[Eino V]

Hi Chris

Thanks for your information! I was already wondering if this is only a Finnish problem.

Eino

[Cheryl G.]

I have the same problem, running Windows 7 Pro 32 bit, if I turn off compatibilty mode. Oddly the next section under Browse section shows up_ Solved Posts.