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Convert all my posts from ITRC to HPSC

 
youthsen
Occasional Advisor

Convert all my posts from ITRC to HPSC

Dear All,

 

My ITRC account was "WW220552"

 

My HPSC password ID: YOUTH_SEN@YAHOO.CO.IN

 

I tried the link "https://h20565.www2.hp.com/portal/site/hpsc/aae/itrc/migrate/" to migrate all posts from ITRC to HPSC...I passed all steps...But I am not seeing any of my ITRC posts under my recent posts...

 

 

Could anyone help to convert my posts from ITRC to HPSC...

6 REPLIES 6
Pete Randall
Outstanding Contributor

Re: Convert all my posts from ITRC to HPSC

That is not what the migration tool does.  If you read carefully, it says "ITRC Support Case Manager preferences, history & data preferences, profile data, and linked entitlements" will be migrate.  So that means your Support Case Manger settings, your profile data, and the support contracts that you had previously linked.  Nowhere does it say anything about migrating ITRC posts.


Pete
youthsen
Occasional Advisor

Re: Convert all my posts from ITRC to HPSC

Hi Pete,

Then what is the procedure to copy / move all posts from my ITRC ID "WW220552" to my HPSC ID "YOUTH_SEN@YAHOO.CO.IN"
Pete Randall
Outstanding Contributor

Re: Convert all my posts from ITRC to HPSC

There is no procedure for you to do that.


Pete
youthsen
Occasional Advisor

Re: Convert all my posts from ITRC to HPSC

Pete,

Could you please let me know the procedure / whom I have to ask for this...
Pete Randall
Outstanding Contributor

Re: Convert all my posts from ITRC to HPSC

How can I let you know the procedure when there is none?  You could try contacting kevin_paul through private message.  A recent post, however, mentioned that Kevin is out this week so you might want to try bgroot instead.


Pete
V. Nyga
Honored Contributor

Re: Convert all my posts from ITRC to HPSC

Hi,

there are some other threads with the same intention.
Mostly it appears to be because of a second email address.
Check these, then maybe you have to contact the involved admins:
http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/another-ITRC-migration-question/m-p/4833815/message-uid/4833815#U4833815
http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/how-to-login-the-old-itrc-account/m-p/4827475/message-uid/4827475#U4827475

HTH
V.
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