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Login giving "blank page"

 
Pacerier
Frequent Advisor

Login giving "blank page"

I can't seem to login at all. Everytime I type in my credentials and click "Login", it brings me to a blank page.

 

(Finally managed to login by using an incognito tab after an hour.)

 

Is anyone else having this issue?

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10 REPLIES 10
Dennis Handly
Acclaimed Contributor

Re: Login giving "blank page"

>Every time I type in my credentials and click "Login", it brings me to a blank page.

 

What is the URL?  I've having problems but I know what cookies to remove in firefox.  :-)

 

>(Finally managed to login by using an incognito tab after an hour.)

 

Ok, another workaround.

 

Have you seen these topics?

http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/Problem-loading-pages-413-Request-Entity-Too-Large/m-p/5904041

http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/Unable-to-log-on-to-the-Discussion-Boards-etc-using-Chrome/m-p/6421478

http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/Google-Chrome-cannot-login-to-forums/m-p/6192839

Jakub_Vondrak
Frequent Advisor

Re: Login giving "blank page"

Restarting Firefox and clearing cookies fixed it for me.

SahilS
Frequent Advisor

Re: Login giving "blank page"

Same problem is happening if you are going to login page from a post. if you go to login page from home page it is working.

Regards
Torsten.
Acclaimed Contributor

Re: Login giving "blank page"

At the moment it works fine ... ;-)


Hope this helps!
Regards
Torsten.

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Warren_Admin
Community Manager

Re: Login giving "blank page"

We believe this issue is now resolved. As with all intermittent anomalous conditions, its root cause was not a single item. We have corrected some issues with our single sign on process, as well as a problem caused by some regional interference with our content delivery network. The suggestion of using incognito mode browsing seems to be a good one as well. Of course, clearing cache and cookies is always the first step to clearing cached errors.

 

Thank you for sticking with your Community,
Warren_Admin, HP Enterprise Community Manager
Any personal opinions expressed are mine, and should not be interpreted as official statements on behalf of Hewlett Packard

Thanks,
Warren_Admin
Hewlett Packard Enterprise Community Manager
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
CMCII_color_sig.png

Dennis Handly
Acclaimed Contributor

Re: Login giving "blank page"

>We believe this issue is now resolved.

 

Not quite.  This is still happening to me with firefox 40.0.3.

I still need to remove those h30499 cookies.

Pacerier
Frequent Advisor

Re: Login giving "blank page"

Ok it seems to be workingso far...


Dennis Handly wrote:

Not quite.  This is still happening to me with firefox 40.0.3.

I still need to remove those h30499 cookies.


Do you mean you'd have to do it everything or was it simply a one-time cookie clear?

 

Would you still have the problem after removing the cookies?

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Dennis Handly
Acclaimed Contributor

Re: Login giving "blank page"

>Do you mean you'd have to do it everything or was it simply a one-time cookie clear?

 

There is a particular cookie I have to delete.  Though in the past I've had to remove others.


>Would you still have the problem after removing the cookies?

 

Yes, the next time I login.

I have one laptop where I have the problem on Windows 8 and firefox 41.0.

And one Windows 7 where I don't seem to have it anymore.

Torsten.
Acclaimed Contributor

Re: Login giving "blank page"

It works since the new login page is in place!


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Dennis Handly
Acclaimed Contributor

Re: Login giving "blank page"

>It works since the new login page is in place!

 

For me, it also seems to never timeout the sessions.  :-)