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New Forum is awful.

 
Restricted SAM
Occasional Contributor

New Forum is awful.

The ITRC was one of the reasons why I have always liked working with HP.  Why did they change it?  This new format is hard to use and is preventing me from researching solutions to problems.

18 REPLIES 18
Kevin_Paul
HPE Pro

Re: New Forum is awful.

Restricted SAM - can you provide specific issues/concerns you have regarding the new forums?

 

I appreciate that the migration represents a massive change, especially for people who have been using the ITRC forums for many years.  But we feel very strongly that this new community site offers many features and capabilities that we were not able to provide in the old environment.

 

We also realize there are some additional improvements we can make here on the new site, and several things are already underway - in a few cases in direct response to feedback posted here since the migration completed.  So if you have specific input, I would be happy to lend an ear - either here in this thread, or one of the other "post your suggestions" threads such as this one.

 

I work for HPE.
Andy Imm
Frequent Advisor

Re: New Forum is awful.

I agree with you Restricted SAM.  I always used to say that the ITRC forums were 2nd to none.  Now I can't say that anymore.

 

I hope HP makes some changes back, because right now I am not a happy customer.

Jesse Dougherty
Honored Contributor

Re: New Forum is awful.

oh my, how un-user friendly this is...  The old one was just so basic and simple, it was the easiest thing to navigate.  Why does everyone feel they need to upgrade everything..

If there is a vote, I vote to bring back the old format. 

Jesse Dougherty
Honored Contributor

Re: New Forum is awful.

and why am I a taco?

cnb
Honored Contributor

Re: New Forum is awful.

Jesse,

 

I don't know why you are a taco but it made me laugh out loud...too funny!!

 

Rgds,

 

michael.gregory
Esteemed Contributor

Re: New Forum is awful.

The search function hasn't gotten any better. I used to use google to search within the ITRC site which was very effective. This is no longer possible.

 

Also any links to existing threads now all redirect to the main community page...excellent.

 

Nice try HP but if it aint broken....

mblume1
Occasional Visitor

Re: New Forum is awful.

I have to admit that I am too not finding things here on the new forum.   I can't even find out how to post a new question, I can only reply to this one.

 

Plus the font is so tiny... way smaller than standard fonts on most websites.

Homer-run
Occasional Visitor

Re: New Forum is awful.

Did you want to be a burrito?

 

 

TomSmith
Regular Advisor

Re: New Forum is awful.

Unfortunately the forums have become another item to add to the list of HP things that are on the decline....very sad.

 

I saw a post that stated that the we were responsible for migrating our old content over, what a joke. HP upgrades the forum and doesn't automatically move your content. Wow what a disaster.

TomSmith
Regular Advisor

Re: New Forum is awful.

Why am I a saxophone?

 

I went to the profile to get rid of this stupid avatar, and I could not find a way to have no avatar. Give me a break!

Kevin_Paul
HPE Pro

Re: New Forum is awful.


@TomSmith wrote:

Unfortunately the forums have become another item to add to the list of HP things that are on the decline....very sad.

 

I saw a post that stated that the we were responsible for migrating our old content over, what a joke. HP upgrades the forum and doesn't automatically move your content. Wow what a disaster.


Tom - your content was migrated - if you're not finding your profile, it's because it was associated with a different email address than what you're using now (this was communicated in the ITRC forums for several months prior to the migration).


What was your ITRC forums screen name?  I should be able to look up your profile and see what happened with your past contributions...

I work for HPE.
TomSmith
Regular Advisor

Re: New Forum is awful.

You missed my point Kevin!!!

 

The end user should not have had to have taken any action at all. HP changed the forum and they should have **bleep** well made sure that all of the old content and profile details were moved over, period.

Kevin_Paul
HPE Pro

Re: New Forum is awful.

All you needed to do was make sure you had used the same email address in your ITRC profile and an HP Passport account - I don't think that's too much to ask.  Once a user completed that step, every thing else was automated - and we've got thousands of users who followed those steps and had their profiles migrated without any problems.

 

If you can tell me what your legacy screen name in the ITRC forums was, I'd be more than happy to help - but there's not much I can do for you without that information.

I work for HPE.
Stephan_
Regular Advisor

Re: New Forum is awful.

You need to differantiate the content betwenn the forum and the support related content.

 

All postings from the forum got migrated automatically, to assign the postings to the correct user it was required to assign the same email adress to the ITRC account as used in HP passport. This requirement has been posted several month ago and was the only step needed for all forum related things.

 

If you missed it like me for example, a small message here with your old ITRC screen name is in most cases enough to sort it out and recover all forum related parts.

 

For the support related parts it exist a new master account funtionality which makes it neccessary that you decide which passport account get your master account, how should HP now this?

 

My 2 cent,

Stephan

How to assign points on this new forums --> Kudos - what, where, how, and why!
How to find the right forum --> New forum location by ITRC tree

"we wouldn't call it code, if we could read it ..."
TomSmith
Regular Advisor

Re: New Forum is awful.

Kevin,

 

I have never changed my screen name, it has remained the same. And I do remember recieving an e-mail a few months ago and I followed whatever instructions were in it. Yet here we are.

 

And your comment about the thousands that were converted properly may be true, but judging by the posts I see today, I am not even close to being the only one who had an issue. I belong to many other boards and forums and I have never seen issues like this. (With one exception, the message board digg.com, they performed an upgrade like this and drove most of their users away.) HP is one of the largest technology companies in the world, one would think this would have been seemless.

 

The forums were a great place to search for and exchange information, its strength was in the people who participated. Foolish avatars and emoticons add nothing.

Kevin_Paul
HPE Pro

Re: New Forum is awful.

Tom - just sent you a private message (click the blue envelope in the top right potion of the screen) regarding your profile situation.

I work for HPE.
e801
Occasional Visitor

Re: New Forum is awful.

Totally agree that Google search made ITRC very effective. Since this is completely broken now supporting my customers has become much more difficult. Awesome. CTRL-Z? ;)

e801
Occasional Visitor

Re: New Forum is awful.

And I hate brocolli, btw.