Online Expert Day - HPE Data Storage - Live Now
April 24/25 - Online Expert Day - HPE Data Storage - Live Now
Read more
General Feedback and Suggestions
cancel
Showing results for 
Search instead for 
Did you mean: 

OCA Support Services Options

SOLVED
Go to solution
PeteHoward
Occasional Collector

OCA Support Services Options

Hi,

When I start a new configuration in OCA, can anyone give me a high level explanation of the difference between selecting Fixed Support Services vs. Flexible Support Services? 

Thanks, Pete

4 REPLIES
MargaretN
Community Manager

Re: OCA Support Services Options

Hi Pete,

I just wanted to let you know that I have reached out to the relevant group, so they can get back to you on this question.

In the meantime, I recommend you check with HPE Support

 

 

MargaretN
HPE Community Manager
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
CM_Cert_Logo_BW.png

HPERickey
Occasional Visitor

Re: OCA Support Services Options

Hello Pete - 

Both Fixed and Flexible Support Services are available in OCA, just like in Watson/SBW.  Both types are available for  most products, except for the “solution” products like the Converged Systems families and high-end storage products, like 3PAR.  When they are both offered, there should be consistent support levels and worldwide reference pricing.  Typically, the choice of whether to use Fixed or Flex will depend on the product and the sales motion. 

 If the product that’s being purchased is a solution, such as SGI, HANA, 3PAR, etc., then, the correct choice would be Flexible Support because there are more available configuration rules for the complex product and support services.  If the product is being sold for stocking, such as the low-end servers,  the better choice would be Fixed Support. 

Hope this reply helps. 

PeteHoward
Occasional Collector
Solution

Re: OCA Support Services Options

 Yes, that completely answers my question.  We are a solution provider selling SGI, MC990 (HANA) and the Apollo lines so Flexible Support is the way to go for us. Thank you very much for the reply!

Highlighted
Tanveer49
Visitor

Re: OCA Support Services Options

U7AE5E- Foundation care 24 x 7 SVC  costs less than H7J34A3-Foundation care 24 x 7 SVC .

Please tell me the reason behind it