- Community Home
- >
- Welcome
- >
- Feedback
- >
- Please help -- my old ITRC account is not migrated...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-30-2011 10:56 AM
06-30-2011 10:56 AM
I need to open a support case, and I used to do that literally by going to the ITRC link and submitting a case. Now I can no longer even log in with anything except an HP passport account, and that account of course has nothing linked to it and has none of my forum history.
Wasn't all of this supposed to be migrated automatically behind the scenes?
My ITRC user ID was CA681145, and the email address associated with it was tgfurnish@herff-jones.com. My passport account is "chewtoy", and the email address associated with it is tgfurnish@herffjones.com. Notice that the two email addresses are not the same -- back when the ITRC account was set up the company domain name had a hyphen, so my ITRC email address has a hyphen and my passport email address does not.
How can I get access to my old account? Re-linking warranties is NOT an option, and even if it were, that still wouldn't get me my old posts.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-30-2011 11:32 AM - edited 07-07-2011 10:21 AM
06-30-2011 11:32 AM - edited 07-07-2011 10:21 AM
SolutionI just went through this, too. Perhaps my experiences will help you. See this thread, http://h30499.www3.hp.com/t5/General/Can-t-cp-ete-ITRC-Profile-Migration/td-p/4805443
If you read it all through, you'll find the steps you need to follow and hopefully it will work for you.
Pete
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-30-2011 11:34 AM
06-30-2011 11:34 AM
Re: Please help -- my old ITRC account is not migrated...?
Chewtoy - you need to run the migration process for all of your ITRC entitlements to be transitioned over to an HP Passport account.
If you're having problems with that process, submit a ticket here on the HP Support Center help page.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-01-2011 02:31 PM
07-01-2011 02:31 PM
Re: Please help -- my old ITRC account is not migrated...?
Those links didn't get the job done yesterday (but thanks for the effort). Didn't work for myself or another colleague in the same boat.
Kept at it yesterday and we tried using the "forgot userID" link -- it just sent the same (correct) userID's we already knew. Then tried the 'forgot password' link -- that all claimed to work, but we still couldn't log in.
Today, went through the same steps and it magically worked. I'll just assume something was fixed on the site.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-04-2011 09:13 AM
07-04-2011 09:13 AM
Re: Please help -- my old ITRC account is not migrated...?
I'm having a similar problem:
Except that I can't use the "forgot User ID" and "forgot password" links as this site seems to have never heard of my old User ID,