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09-03-2011 06:06 AM
09-03-2011 06:06 AM
I was trying to send a PM to rick jones and it said:
Duplicate Screen Names
The following user accounts have the same screen name. Select the user or users who should receive this private message.
Honored Contributor rick jones
Occasional Visitor RICK JONES
(It appears it can't distinguish screen names differing only by case.)
I selected the first but it still repeats the duplicate screen names, with the check mark still there. And it seems to allow sending messages to both but that doesn't work either.
If you can't fix this in a timely manner, please change the second to "RICK JONES_93" or something.
Solved! Go to Solution.
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09-04-2011 11:24 PM
09-04-2011 11:24 PM
SolutionThe login name has been changed, so in this case, the password will be reset for security reasons. The person will receive an email with instructions.
Rashmi
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09-05-2011 04:36 AM
09-05-2011 04:36 AM
Re: Problem sending a PM to a user with duplicate screen name (only case different)
>I have changed the login screen name of Occasional Visitor - RICK JONES to RICK_JONES_93
Thanks but we should also get the software fixed so it can handle this duplication.