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Software download page unavailable

 
FourCandles
Occasional Advisor

Software download page unavailable

I've been trying since Friday to re-download the HP Remote Graphics software from this page:

https://www8.hp.com/us/en/workstations/remote-graphics-software.html

When I click the button to Download Sender and Receiver for Windows it takes me to the download page, which is unavailable due to maintenance:

https://h30670.www3.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RGS-WSR

When will this be available to download? Beingunavailable for 4 days sounds more like a problem than maintenance.

Is there an alternative download location?

Thanks. 

10 REPLIES
Warren_Admin
Community Manager

Re: Software download page unavailable

HP workstations are products of Hewlett-Packard Inc. (HPI), a separate company. To find support and information on HPI and HPI products, please see www.hp.com or the HP Support Forums.

Thanks,
Warren_Admin
Hewlett Packard Enterprise Community Manager
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
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FourCandles
Occasional Advisor

Re: Software download page unavailable

Thanks for getting back to me. HP workstaions may be HPI but the software is shown and download from HPE.  See here for more details:

https://www.hpe.com/us/en/product-catalog/detail/pip.7595461.html

Warren_Admin
Community Manager

Re: Software download page unavailable

Thank you for clearing this up. There is a contact page referenced from the URL you provided. https://www.hpe.com/us/en/contact-hpe.html You may also wish to inquire in one of the Hewlett Packard Enterprise Server discussion boards, e.g., https://community.hpe.com/t5/ProLiant-Servers-ML-DL-SL/bd-p/itrc-264

I hope you are able to find the proper link.

Thanks,
Warren_Admin
Hewlett Packard Enterprise Community Manager
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
CMCII_color_sig.png

FourCandles
Occasional Advisor

Re: Software download page unavailable

I've had no luck using the HPE Contacts. I've had a Chat with HPE pre-sales and they couldn't help. I also tried to start a Chat with HPE Chat Support but couldn't get through to an agent after 5 hours of attempting to connect. 

I appreciate HPE is an enormous company and this request is but a teeny-tiny speck on their radar but, as someone who has bought the software, it feels like there's absolutely no support available. 

FourCandles
Occasional Advisor

Re: Software download page unavailable

And I'm not sure how long "routine maintenance" should take, but more than 4 days can't be right. 

This is STILL down:

https://h30670.www3.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RGS-WSR

HPE_Help
Occasional Advisor

Re: Software download page unavailable

Hi - is there any product number on the workstation or with the graphics card.   

I do see that the .hp.com url is pointing to an HPE bannered page but I'm going to see if I can track down someone in HP Inc that can help us out.   Any referencing product number might help me get to someone who can assist.

Thanks

Karl

FourCandles
Occasional Advisor

Re: Software download page unavailable

It's a software product, so there aren't any hardware IDs associated with it. The licence part number F9L51AAE, but that's already been purchased and the licence delivered. The issue is with downloading the HPE RGSsoftware itself so it can be installed and the licence applied. 

FourCandles
Occasional Advisor

Re: Software download page unavailable

Sorry, the correct licence product reference is K8Z51AAE HPE RGS 7 Single E-LTU

FourCandles
Occasional Advisor

Re: Software download page unavailable

 Aha, according to the document below, HP Inc is responsible for the product support:

https://h20195.www2.hpe.com/v2/GetDocument.aspx?docname=c04480611

Does anyone know the best place to get support on this software at HPI?

FourCandles
Occasional Advisor

Re: Software download page unavailable

Found the HPI support forum - thanks everyone who has helped here.

https://h30434.www3.hp.com/t5/HP-Remote-Graphics-Software-RGS/bd-p/RGS