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This new website is completely uselsss...

 
John O'Neill_6
Regular Advisor

This new website is completely uselsss...

The old HP Bookmarks (and I had dozens of them) which were such a useful tool for looking things up... useless..

 

Searching on Google.. useless (as more and more google caches expire)

 

Searching in this forum.. useless.

 

This forum.. full of advertisement for TV shows...which i have flagged but find still present on the forums days later...

 

I've given this several weeks, but this is a disaster of truly epic proportions, i'm seeing veterans of the old ITRC community literally vanish as they give up and no longer post or visit, some are still hanging on.

 

I've written a formal complaint to HP about this, obviously HP have outsourced this to a 3rd party and it's been completely screwed up, I can not imagine that the same company which built the beautiful new storage array we just deployed and helped me meet so many technology challenges could also be responsible for this mess..

 

Sorry I have no other word for it, it's just a complete mess.

 

Fix it.

 

-John

 

 

 

 

 

30 REPLIES 30
Gary-Colby
Occasional Visitor

Re: This new website is completely useless...

Hear Hear!

 

Could not agree any more, specifically the loss of Google links to issues.

It was ALWAYS far easier to perform a "Google" search on technical OMU issues.

 

Now it' useless.

 

Well done HP for making my support job 10 times more difficult... or maybe that was the intention.

Dennis Handly
Acclaimed Contributor

Re: This new website is completely useless...

>full of advertisement for TV shows, which I have flagged but find still present on the forums days later.

 

The spam eventually gets removed.  Perhaps we need more of the ITRC full service moderators?  ;-)

TomSmith
Regular Advisor

Re: This new website is completely uselsss...

John,

 

I couldn't agree with you more! The replacement of the ITRC forums with this new "community" has been a disaster. The old forums, were for years, one of the best online forums I have used. HP has really dropped the ball here. They seemed to have lost sight of what made the forum valuable. It seems that they thought silly avatars and emoticons are what they thought was important.

 

It would be nice to hear from HP on what is going on here.

 

-Tom

BGroot
Esteemed Contributor

Re: This new website is completely useless...

Hi John,

 

You mentioned that your HP bookmarks are useless. Were these links to specific ITRC posts? I would like to see if I can help you out. Could you send me your bookmarks? I will send you a private message (you can read it by clicking on the envelop). If you reply with a number of bookmarks then I will investigate why they are not working.

 

Greetings,

 

Bill

Jono-Mak
Occasional Visitor

Re: This new website is completely useless...

just wanted to add that I think this website is also COMPLETELY USELESS.

 

I have never swore so much in my life. I cannot access any articles that I desperately need, and now I have to go through the horror of calling your useless helpdesk, that takes 20 minutes just to get through the long annoying and buggy automated menus.

 

 

No support, no phone support, and online chat that takes the operator about 10 minutes tp respond between each message you type.

 

You've got no idea how angry this crap makes me - I need informatino so desperatly and I cannot access it because you completely screwed you forum and search functionality.

 

I keep getting redirected to a absolutely  useless "redirection notice".

BGroot
Esteemed Contributor

Re: This new website is completely useless...

What are you looking for? Please let me know and I can see if I can help you.

Dana Conroy
Advisor

Re: This new website is completely uselsss...

I can't begin to express my frustration with the inability to retrieve historical ITRC Forum content via the new Community.  I am working on a hardware migration project upon which I have depended on the quick retrieval of Forum content regarding problems that others have already encountered.

 

As an example, from a Google search, I see that these ITRC threads contained information about a problem that I am currently experiencing: 

[Broken links removed on 03-23-2017 by Admin] 

When I attempt to search within the Community, I cannot locate any of these threads.  With ITRC, it would take seconds to retrieve desired search results.    I've been at my current search for over an hour and I still am unable to locate any of the above threads.   If I can't locate those threads, I will either have to ask a question in the Community (which is waste of time since this ground has already been covered) or enter a support case (which will take significantly more time than an old ITRC Forum search).   Can one of the Community admins help me with this?

 

Also, I don't understand how a Google search on a specific string provides links to old ITRC Forum entries, but use of that same search string in the Community will not locate those same topics, and in some cases will not locate any topics.

 

I understand that change is sometimes necessary, but thus far, this ITRC Forum -> Community change has cost me a great deal of time and aggravation, has become an obstacle in my current project, and has offered very little, if anything, in return.

 

Steven Schweda
Honored Contributor

Re: This new website is completely uselsss...

   What do you mean, "very little"?  The uptime and availability may be
better, and we now have such work-critical features as smiley faces
(automatic ones, at that), topic listings in no useful order, HTML title
tags which are devoid of useful info, opaque user descriptions (like,
say, "Occasional Advisor" (to go with the cute new pictures),
sub-fruit-fly-lifetime authentication,  and who knows how many other
deluxe things which I have yet to discover?  At least one of those is
probably positive.  (And it is now possible to edit a posting.  That's
probably two things.)

   You should try it on a VMS system, where the HP-supported Web browser
can't cope with the fancy new JavaScript (I assume), making a normal
posting impossible.  (But, if you have plenty of time to wait, it can be
used as a read-only resource.)

   Some people are such whiners.  (Welcome to the club.)

Warren_Admin
Community Manager

Re: This new website is completely uselsss...

Hi Dana,

Google links are cached, and generally take up to 90 days to expire after they no longer exist. We are working with Google to expire the cached links systematically, so that this problem will go away more quickly. This is not a function of the Enterprise Community, but is based on how search engines work.

Thanks,
Warren_Admin, HP Enterprise Community Managing Administrator
Any opinions expressed are mine alone and do not represent those of HP

Thanks,
Warren_Admin
Hewlett Packard Enterprise Community Manager
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise
CMCII_color_sig.png

Dennis Handly
Acclaimed Contributor

Re: This new website is completely useless...

>from a Google search, I see that these ITRC threads contained information about a problem that I am currently experiencing:

[Broken link removed on 03-23-2017 by Admin]

If you look at the cache, you can see a copy.  Unfortunately this thread seems to be missing on the new forum. 

[Broken link removed on 03-23-2017 by Admin]

This also is in the cache but missing. 

[Broken link removed on 03-23-2017 by Admin]

Not in cache (only lists a few words) and can't find it. 

[Broken link removed on 03-23-2017 by Admin]

 

This also is in the cache but missing.

GPissutto
Frequent Advisor

Re: This new website is completely useless...

Really beautiful !!!!... All the things that I use to look for in the old ITRC are now imposible to get. Anything that I search in the "COMMUNITY" now , I'm just getting 4 or 5 links with something unreadable or completely useless. COME ON HP ... SAY SOMETHING !!!!!!.... or better, DO SOMETHING !!!!

Dennis Handly
Acclaimed Contributor

Re: This new website is completely useless...

>Anything that I search in the "COMMUNITY" now, I'm just getting 4 or 5 links with something unreadable or completely useless.

 

If you have an example of what you are looking for, perhaps we can help.

Volker Halle
Honored Contributor

Re: This new website is completely useless...

Dennis,

 

this is very important. Someone needs to find out, WHY those old threads seem to be missing in the new community forums. I have the nagging feeling, that here are more examples like these and this could explain the frustration of many users...

 

Volker.

Dennis Handly
Acclaimed Contributor

Re: This new website is completely useless...

>Someone needs to find out, WHY those old threads seem to be missing in the new community forums.

 

There have been several posts on that.  As of 2011-07-08, they were still working on it.  See:

http://h30499.www3.hp.com/t5/tag/missing%20thread/tg-p/board-id/community-feedback-suggestions

 

(This has been solved, the closed threads were all migrated.)

 

>this could explain the frustration of many users.

 

The frustration is that they can't find the existing threads due to stale URLs or google's stale cache.

And probably not due the threads not being migrated.

I.e. you have to be very very good at searching for things before you realize the thread is just not there.

V. Nyga
Honored Contributor

Re: This new website is completely useless...

[Broken link removed on 03-23-2017 by Admin]

[Expired search results removed on 03-23-2017 by Admin]

 

 

*** Say 'Thanks' with Kudos ***
V. Nyga
Honored Contributor

Re: This new website is completely uselsss...

[Broken links removed on 03-23-2017 by Admin]

[Expired search results removed on 03-23-2017 by Admin]

nope

*** Say 'Thanks' with Kudos ***
Steven Schweda
Honored Contributor

Re: This new website is completely uselsss...

> [...] The uptime and availability may be better [...]

   Having just wasted many minutes "Connecting to" and/or "Waiting for"
h30581.www3.hp.com, it's less clear that there's been any serious
improvement in this neighborhood, either.

      costs++;
      benefits--;
      if (very_likely)
          fiasco = TRUE;

Trng
Super Advisor

Re: This new website is completely uselsss...

absolutely right..i was a frequest visitor to ITRC site earlier and stopped using after the migration.new site is completely uselss. rgds,trng
administrator
Dennis Handly
Acclaimed Contributor

Re: This new website is completely useless...

>Having just wasted many minutes "Connecting to" and/or "Waiting for"

 

You might want to put performance and availability complaints in this topic so Kevin_Paul can collect this info.

http://h30499.www3.hp.com/t5/Community-Feedback-Suggestions/Forum-availability-and-performance-topic/m-p/4830675/message-uid/4830675#U4830675

Dana Conroy
Advisor

Re: This new website is completely uselsss...

Warren_Admin - I appreciate your response, but I've since found that cached Google links appear to be my only lifeline.  Once the cached links are removed, I'm not sure how I am going to find anything for which I am looking with any efficiency of time. --Dana

Dennis Handly
Acclaimed Contributor

Re: This new website is completely useless...

>I'm not sure how I am going to find anything for which I am looking with any efficiency of time.

 

Just search with the following: site:h30499.www3.hp.com

G Klettke
Occasional Contributor

Re: This new website is completely useless...

 

I Completely Agree. What are you thinking HP?  This site is a complete waste of time. What a disaster. You went from a design that was pretty reasonable to something that is completely USELESS!

rene mendoza_1
Occasional Visitor

Re: This new website is completely uselsss...

I just came here to agree plus a million with the OP.  Whoever made the decision should be fired.  Whoever put the project plan together should be fired for failing to forsee many of the problems this is causing.

 

Edit:  This is the first time I've felt compelled to post because I could always find an answer through google but now nothing.  Even funnier the join date for me shows 2010, yet I've been on ITRC quite a bit longer, can't even remember when I first registered.  Yep this one big cluster...

weq92f
Occasional Advisor

Re: This new website is completely uselsss...

 

According to the COMMUNITY, I'm a new member, just joined and all links to my articles and stuff are gone.

 

ITRC has been a tool that I've used as part of my personal bag of tricks.  I'll be really happy when you work with Google and systematically and completely remove yourself from its cache so I can move beyond this  site and never have to see another search result that points to HP.

 

I'm shocked and amazed that HP can allow this to happen.  Prior to this COMMUNITY upgrade, you actually did support a community of people who worked together and shared experience and ideas for the overall benefit of the HP ( and other ) user base.  Now, after your COMMUNITY upgrade, you've pretty much put a stop to it.  I hope you enjoy your ad revenues right up to the point that your partners realize nobody is using the site and stop paying you.  Maybe then you'll decide to bring back the real ITRC.

 

Until then, I'm afraid this is yet another great forum/service that bit the dust because of over-bloat and managements short sight and eager willingness to continue to ship everything over the ocean to second-rate project managers and coders who really don't know anything about how we operate here in the United States.

 

HP, your direct support has been in a bad way now for a long time due to the last paragraph above and the fact that you obviously just don't care how your customers are being treated and/or whether or not they are actually getting good or useful support.

 

ITRC used to be a really great spot to compensate for the lack of any other means to receive support from HP ( see the last paragraph above or better yet, make a call to your own support and experience the frustration you've been forcing your customers into ).  No longer.  Now it's completely useless.

 

Right on OP, you are absolutely correct.