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Bogus alert receiving from EMS.

daffodil
Occasional Advisor

Bogus alert receiving from EMS.

Daily i'm receiving an EMS alert about the powersupply. But the powersupply status says normal.

MP:CM> ps


PS
System Power state: On
Temperature : Normal


Power supplies State
-----------------------------------------------------------
Power Supply 0 Normal
Power Supply 1 Normal


Fans State
-----------------------------------------------------------
Fan 0 (System) Normal
Fan 1 (System) Normal
Fan 2 (Pwr) Normal


My Current CSTM Version C.58.00.

Alert -> Dec 10 09:13:40 uxcbp27 EMS [12229]: ------ EMS Event Notification ------ Value: "CRITICAL (5)" for Resource: "/system/events/ia64_corehw/core_hw" (Threshold: >= " 3") Execute the following command to obtain event details: /opt/resmon/bin/resdata -R 801439746 -r /system/events/ia64_corehw/core_hw -n 801439853 -a


$ /opt/resmon/bin/resdata -R 801439746 -r /system/events/ia64_corehw/core_hw -n 801439853 -a

CURRENT MONITOR DATA:

Event Time..........: Wed Dec 10 09:13:40 2008
Severity............: CRITICAL
Monitor.............: ia64_corehw
Event #.............: 104011
System..............: uxcbp27.ipcbpr.com

Summary:
Power Unit : Redundancy lost or not present.


Description of Error:

The number of Power supplies has gone from N+1 (redundant) to N
(non-redundant) if a Power supply was removed, or the number of Power
supplies is < N+1.

Probable Cause / Recommended Action:

The minimum number of power supplies required to power the unit is
currently installed and operating. There are no redundant I/O power
supplies available in case of failure. If redundancy is desired another
Power supply should be added.

For information on the sensor that generated this event, refer to FRU ID
in Event Details section.

Additional Event Data:
System IP Address...: 10.57.18.147
Event Id............: 0x493feab400000000
Monitor Version.....: B.01.00
Event Class.........: System
Client Configuration File...........:
/var/stm/config/tools/monitor/default_ia64_corehw.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: ia64 hp server rx4640
EMS Version.....................: A.04.20
STM Version.....................: C.58.00
System Serial Number............: USE4737466
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/ia64_corehw.htm#104011

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v


Event Details :

Event Date .............: Fri Jun 13 08:15:40 2008
Sensor Number ..........: 0xcf
Sensor Type ............: Power Unit
Sensor Class ...........: Sensor specific
Sensor Reading/Offset...: 0x02 (Sensor Reading)
Event Type.............: Not Applicable
Entity ID ..............: 21
Generic Message.........:
Power Unit : Power cycle
Entity FRU Id Info......:
power management / power distribution board (Sensor ID: Power Converter)


Kindly suggest me, how i can ignore this EMS alert report.

8 REPLIES
Analyst
Trusted Contributor

Re: Bogus alert receiving from EMS.

Hi,

This EMS alert you can neglet, after checking whether there was redundant power supply earlier.

few occasions the EMS alert will be of long back, means with the preivous date.

It checks for the secondary supply, make sure whether is connected/configured.

Thanks,
Analyst.
Mark McDonald_2
Trusted Contributor

Re: Bogus alert receiving from EMS.

Wait until Sunday - pull out one power lead, if the box is still up, put it back in and pul out the other one. If the box is still up, replace the 2nd power lead and assume both supplies are ok.
daffodil
Occasional Advisor

Re: Bogus alert receiving from EMS.

Any other possible way to check which is faulty..?
Shinji Teragaito_1
Respected Contributor

Re: Bogus alert receiving from EMS.

Hi,

It seems to me your problem is QXCR1000592627. Fortunately this has
been fixed in PHSS_37742. Since you are still using HWE0712 which is
out of support as of today, I suggest you consider to upgrade to the
latest HWE.

NOTE: please refer to the latest support matrix described below:
http://docs.hp.com/en/diag/stm/stm_upd.htm

I hope this helps you,

Shinji
daffodil
Occasional Advisor

Re: Bogus alert receiving from EMS.

Hi Shrinji,

Thanks for your response.

May i know does this PHSS_37742 requires reboot to effect...?

Thanks.
Dennis Handly
Acclaimed Contributor

Re: Bogus alert receiving from EMS.

daffodil
Occasional Advisor

Re: Bogus alert receiving from EMS.

Thanks for all your efforts. It worked with the patch.!!!

Thanks again.
Suraj K Sankari
Honored Contributor

Re: Bogus alert receiving from EMS.

Hi,

If you feel you problem solved then please spend some more time and assign points to gurus.

http://forums11.itrc.hp.com/service/forums/helptips.do?#33

Plz go throug this link to konw how to assign points.

Suraj