Bug with Nov 99 Install/Recovery HPUX 11 CD

[Franck Bossuwe]

Hi,

While trying to recover a system running HPUX 11 with the Nov 99 Install/Recovery CD. I encountered the bug for automatic recovery shell (Change root directory). I got a work around from the response center, but they mentioned that a new CD has been released. All N & L classes are still delivered with the Nov 99.

What is the right way to get the latest Install/Recovery CD?

Thanks for the help.

[Denver Osborn]

There is a way you can request updates online at the IT Resource Center (if you have a support contract that offers it)

visit http://www.itrc.hp.com
-click Maintenence & Support
-click on "updates (software update manager)" link located under Downloads / Licensing

If there is a red key next to the link you may not have linked your support contract to your user id -or you may not be logged in.

To link a support agreement click on the "my profile" button located on the left navigation bar. From there you'll find a link that says "link a support agreement to your user id"

Hope this helps!
-denver

[Steffi Jones_1]

Hi Franck,

another way to get some information and to check the status of your contract is to contact the contracts department at HP.

Phone number 1-800-386-1115.

Steffi Jones