General

Re: Care Pack

 
Dennis Brantley
New Member

Care Pack

I called in a dead hard drive today from a server that is out of warranty but under Care Pack, and was told that the hard drive was out of warranty. I gave the support person my 24x7x4 Care Pack #, but he said the Care Pack only covers the server, not the drives.

With some persuasion, I was able to get a drive on its way, but I've been managing Compaq/HP servers for over 15 years, and have never had this issue before. Is this statement of coverage correct?
1 REPLY 1
melvyn burnard
Honored Contributor

Re: Care Pack

no idea.
I suggest you call your local HP Sales office.
My house is the bank's, my money the wife's, But my opinions belong to me, not HP!