cancel
Showing results for 
Search instead for 
Did you mean: 

Error Message help

Heidi_9
Occasional Visitor

Error Message help

Hello-
I was hoping someone would be able to know how I can get rid of an error message

RUNDLL
Error Loading c:/WINDOWS/image.dll
The specified module could not be found

This message comes up everytime I turn on my computer. It comes up twice.
Could someone please help me?

I don't know what made this start happening, but it's been a couple of months and I haven't found anything I could do to get rid of it. I don't believe my computer has been damaged or slowed down, but I would like to resolve the problem.
Thank you
Heidi
6 REPLIES
Mark Greene_1
Honored Contributor

Re: Error Message help

You've gotten a virus or spyware on you system. See here for directions on how to fix it:

http://securityresponse.symantec.com/avcenter/venc/data/adware.iefeats.html

mark
the future will be a lot like now, only later
Heidi_9
Occasional Visitor

Re: Error Message help

Thank you so much for your quick response. I will follow your thread and see what I can do.
Thank you again,
You're very sweet,
Heidi
Jon Finley
Honored Contributor

Re: Error Message help

You can also try using msconfig. Click on the Start button, click on run, and enter msconfig.

Within msconfig, click on the "Startup" tab, and unselect the entry that has c:\WINDOWS\image.dll

Jon
"Do or do not. There is no try!" - Yoda
Heidi_9
Occasional Visitor

Re: Error Message help

I am having a huge problem. I am not successful with the first response. The second one was simple enough but when I put in the msconfig and push ok the window pops up then disappears. The computer won't keep the window open to be able to get rid of the problem. What now?
Janaki
Occasional Visitor

Re: Error Message help

Worth trying with HijackThis. You can downlaod this from

http://www.majorgeeks.com/download.php?det=3155

Do post the log here.

-HTH
J

Ronald Postma
Honored Contributor

Re: Error Message help

Hi Heidi,
You can also try Jon's suggestion of msconfig in safe mode,
During boot keep hitting F8 and when windows start you get an menu, choose save mode and continue with Jon's plan of disabeling it.

If hijackthis can not fix it you can also delete the 2 registery key's manualy from the registery.
Open Startmenu->Run
Type regedit and hit enter

1. this value should be deleted:
"Image"= "rundll32 Current folder\image.dll,UpdateDll fs"

You can find it on the next registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Run

2.Also delete this value:
"Image"= "rundll32 Current folder\image.dll,UpdateDll fs"

You can find it on the next registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunServices

HTH,
Ronald
The logic of Microsoft: "Press START to shut down the pc"