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HP DL360 G4p w/ Smart Array 6i - Physical Drives not Detected

Occasional Contributor

HP DL360 G4p w/ Smart Array 6i - Physical Drives not Detected

I have 3 of these new servers. These servers came with the built-in Smart Array 6i that supports Ultra360 Hot Swap SCSI drives. I purchased two 300GB Ultra360 SCSI drives for each server. Installed the hard drives to the servers and I get the drive failure light on each drive. The array controller will not detect any physical hard drives. I tried using ACU but still the physical drives are not detected.

I return the follwoing error

1785 - Slot 0 Drive Array Not Configured

When I try and use ACU off of the smart start cd, I get the following:

There are no physical drives attached to the current array controller.

If the controller is not being used as a host controller, one of the following could cause the problem:

* There are no supported drives attached to the controller
* A data cable has a bad connection
* 2 or more drives have duplicate SCSI IDs
* Power to the external drvies is off
* The OS array controller driver is missing

Any advice?
Steven E. Protter
Exalted Contributor

Re: HP DL360 G4p w/ Smart Array 6i - Physical Drives not Detected


Contact HP Hardware. Either the controller card or the system board is faulty on the system.

Before that, try booting off the smart start cd and configuring, but I think you've done this and have a hardware problem.

Steven E Protter
Owner of ISN Corporation