HP DL360 G4p w/ Smart Array 6i - Physical Drives not Detected

[neo_328ci]

I have 3 of these new servers. These servers came with the built-in Smart Array 6i that supports Ultra360 Hot Swap SCSI drives. I purchased two 300GB Ultra360 SCSI drives for each server. Installed the hard drives to the servers and I get the drive failure light on each drive. The array controller will not detect any physical hard drives. I tried using ACU but still the physical drives are not detected.

I return the follwoing error

1785 - Slot 0 Drive Array Not Configured

When I try and use ACU off of the smart start cd, I get the following:

There are no physical drives attached to the current array controller.

If the controller is not being used as a host controller, one of the following could cause the problem:

* There are no supported drives attached to the controller
* A data cable has a bad connection
* 2 or more drives have duplicate SCSI IDs
* Power to the external drvies is off
* The OS array controller driver is missing

Any advice?

[Steven E. Protter]

Shalom,

Contact HP Hardware. Either the controller card or the system board is faulty on the system.

Before that, try booting off the smart start cd and configuring, but I think you've done this and have a hardware problem.

SEP