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06-14-2020 12:07 AM
06-14-2020 12:07 AM
HP OJP 8715 micro sofware problem
HP OJP 8715
Numéro de série CN776B30R1
Numéro de produit K7S37A
September 21, 2017
micro software : WBP2CN2020AR
Since last update of micro software impossible to scan both sides. No choice in parameters.
I reset printer without changes
May it is possible erase new version of micro sofware and re-use old one?
Regards
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06-14-2020 10:18 PM
06-14-2020 10:18 PM
Re: HP OJP 8715 micro sofware problem
Hi @azurenvi
You have reached the wrong company for HP products.
For HP products, you may have to register and post in the HP Support Forums: https://h30434.www3.hp.com/ or Please visit www.hp.com.
Thanks,
Parvez_Admin
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]