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HP QuickPlay Installation - Problems

Volker Schweyer
Occasional Visitor

HP QuickPlay Installation - Problems

Hi folks,
I've got really trouble with installing hp quickplay on my HP Pavilion Entertainment Notebook PC dv 1000.

What happens? After I deleted the existing Windows XP Version SP2 and deleting the partition for XP and QuickPlay, too, the trouble started. I've had created two partitions one for Quickplay and another one for XP and now I can't install HP Quickplay. I receive an error message that I either don't have enough space or I don't have a Notebook that uses and supports Quickplay - but I do. So what could be wrong? I've tried out a lot of things, giving the partition for hp quickplay more space (250mb), creating a new partition... . Nothing happend. So what could I do else? I heared that Quicllay needs a NON-DOS partition, is this right? I thought I would have a non-dos partition, but I'm not sure. Has anybody an idea? I really doesn't get it.
36 REPLIES
Tom Leavitt
Honored Contributor

Re: HP QuickPlay Installation - Problems

Volker:
If you're using WinXP, it has to be on the FIRST partition (/dev/hda1). Quickplay needs at least 212MB on the SECOND partition (/dev/hda2). Leave this unformatted, as Quickplay insists on formatting it.
After that, you can install pretty much any other partitions you need. You just need to have the free 212MB partition IMMEDIATELY FOLLOWING Windows.
Hope this helps; and, is worthy of your points.
Tom
Learn From History
Volker Schweyer
Occasional Visitor

Re: HP QuickPlay Installation - Problems

ok tom,

this means, I delete every existing partition, and then I install Win XP, there I'm creating a new partition for XP (the first partition) and another second partition with 212 mb unformated for quickplay. After I'll finish with the xp installation I start immediately with the quickpay installation - right?
Tom Leavitt
Honored Contributor

Re: HP QuickPlay Installation - Problems

I believe that's correct, Volker. However, you may get more feed back from others on the forum if they see that you assign points :)

When you return to view an answer, please rate it by assigning points on a scale of 1-10. To assign points, simply login and click the dropdown points menu next to each reply. Use the following scale when rating a response:
N/A: The reply was a clarification to my original question
1-3: The answer didn't help answer my question, but thanks anyhow!
4-7: The answer helped with a portion of my question, but I still need help.
8-10: The answer has solved my problem completely! I'm a happy camper!
Learn From History
Adam Wright_1
Occasional Visitor

Re: HP QuickPlay Installation - Problems

I need to know about this as well. I had to reinstall quickplay, found that the cd was scratched, then fought for a few months trying to get a replacement mailed out (I guess it was hard to find at hp). I need to know exactly what type and size partition I need to install this.
Aris Petrov
Occasional Visitor

Re: HP QuickPlay Installation - Problems

I don't have the QuickPlay partition on my drive (I bought an open box HP dv4000). I wonder if I can add the 212 MB partition using Partition Magic. Any suggestions?
Andrew Stacey
Occasional Visitor

Re: HP QuickPlay Installation - Problems

I figured this out for anyone still having trouble.

1. Reformat hard drive so there is only one unformateed partition.
2. When you go to install windows and it asks you for the partition size, take 250 MB off the size that is there and install windows. so if it says 57250 for the current size, choose 57000. Do not go back and set a partition for the remaining space.
3. Once windows installs, insert the QuickPlay installation cd and reboot.

FYI, I had already set my free space to 204MB like the book said so I used partition magic to resize the partition adn it worked fine.
Chip Wood
Occasional Visitor

Re: HP QuickPlay Installation - Problems

I have sort of the opposite problem. My brand new dv4000 has the QuickPlay partition of 204MB. I want to add a new partition, but Partition Magic v8.0 keeps giving me errors saying "Selected disk contains one or more Partitions which cannot be moved" and my Create or Split menu items are grayed out. I have no preblems on other computers where I created new partitions. What trick do i need to allow me to add a new partition? HP Help Desk says I can't!!!.
Dimitri Toledo
Occasional Visitor

Re: HP QuickPlay Installation - Problems

Guys,
I`m having the same problem in my DV4030US. I try to install the QuickPlay software, but nothing happens. Only shows the Isolinux 2.08 boot up process, and from nothing, stop and the CAPS LOCK led indicator start to blink. I don`t receive any error message. I Try everything I read from foruns, HP on line help and etc.

My notebook came with Bios version f.13. I upgrade to F.16. I`m using Windows XP PRO Sp2 in Brasilian Portuguese Language.

Help? Please?

:-D
Adam Wright_1
Occasional Visitor

Re: HP QuickPlay Installation - Problems

It seems that there has been something wrong with most of he original cd's shipped by HP with their systems. I think you'll need to contact HP and request a new quickplay cd
Dimitri Toledo
Occasional Visitor

Re: HP QuickPlay Installation - Problems

Oh. Great.
I suspected.
Well, I think that`s easier ask to someone who have a fine instalation disk to make a image of the cd and publish in Internet.

I will be very grateful if someone here could do that.


Thanks for the tip.
Volker Schweyer
Occasional Visitor

Re: HP QuickPlay Installation - Problems

If done it!

BUT - it doesn't work as the HP user manual tells it.

I had to delete everything on the harddisk, even the bootpartitions. Then I had to creat a new partition with mandrakeinux, because I couldn't write or read on the harddisk anymore. After creating a new bootsector and creating two partitions without any special format (the reserved partition for HP Quickplay needed 258 mb) I was able to format the windows xp partition and install WinXP, after that done I inserted my HP Quickplaydisk and everything was fine. But in my eyes, this can't be the way of getting satisfactioned customers.

Adam Wright_1
Occasional Visitor

Re: HP QuickPlay Installation - Problems

What I've heard is when you install XP, you need to leave about 250 MB on the drive with no partition set up for it. Then when you boot the quickplay CD, that the software will creat it's own linux partition with the free space. Can anybody else confirm this? It seems a lot easier than installing linux first.
Geovany
Occasional Visitor

Re: HP QuickPlay Installation - Problems

Hello, I made all that is recommended, I left a partition without formatting of 250MB and an only primary partition where winXP is. Reboot and I inserted the disk of QuickPlay, but when it arrives to 2% it shows the following error: "has stopped the installation due to a you ID of incorrect system or I space in insufficient disk. Check their system and attempt it again.". I thank their help, I sit down it, but I don't manage English very well. HPDV1000
Jim H.
Occasional Visitor

Re: HP QuickPlay Installation - Problems

I had a disk crash and had to replace my hard drive. After several tries to get Quickplay loaded, I too was able to get it to work. The instruction manual is a bit terse and flat WRONG about the 204MB. (This is for a Pavilion dv1000.

I thought I followed the instructions, but foolishly set up a 204MB partition as D:. Don't do that.

1. Set up your XP partition as C:
2. Leave enough unpartitioned space to accommodate Quickplay. Some here have said that's 250 MB. I know that 300 MB worked for me. I know that 204 MB was too small.

If you have already used the HP Operating CD to set up your hard drive (and formatted your hard drive, and installed XP, and installed the drivers, and really don't want to do that again), you can still â fixâ the partitions - as long as you have the space for Quickplay outside the XP partition.

1. Boot from you HP operating system disk.
2. Press ENTER to set up Windows XP
3. Press F8 to accept License Agreement
4. With your XP partition highlighted (itâ s usually C:) press Esc.
5. Make sure you have at least 250MB of unpartitioned space after your XP partition. (If you donâ t, you probably have to delete XP and start all over.) I had to delete the 204 MB partition I created in the first place.
6. Once you have your XP partition and at least 250 MB of unpartitioned space, press F3 to quit. (Donâ t mess with the XP partition!)
7. Press F3 again.
8. Remove your HP operating system disk.
9. If youâ re really fast, you can stick your Quickplay disk in before it reboots. Otherwise, let XP load, put in your Quickplay disk, and restart.
10. Quickplay should load successfully.
11. Note that when this is done, Quickplay will actually only use 204 MB of the space after your XP partition. It just needs more than that to actually run I guess.



Tom Leavitt
Honored Contributor

Re: HP QuickPlay Installation - Problems

Volker:
Please assign points to those who attempt to assist you.
PS.***HP FORUMS***
When you return to view answers, please rate them by assigning points on a scale of 1-10.
To assign points, simply login and click the dropdown points menu next to each reply.
Use the following scale when rating responses:
N/A: The reply[s] were a clarification to my original question
1-3: The answer[s] didn't help answer my question, but thanks anyhow!
4-7: The answer[s] helped with a portion of my question, but I still need help.
8-10: The answer[s] has solved my problem completely! I'm a happy camper!

Learn From History
Aris Petrov
Occasional Visitor

Re: HP QuickPlay Installation - Problems

Guys,

Can you help me locate the dropdown points menu? I'd like to assign points and I can't because I don't see the points menu.

Andrew Stacey's answer (see last paragraph) convinced me that I should try to solve the Quickplay installation problem using Partition Magic.

This is what I did:
1. I bought Partition Magic 8.0.
2. Installed it on my computer (my Windows XP Pro was installed and was working fine).
3. Checked the partitioning of the hard drive and found approximately 7 MB of unformatted partition after the Windows XP partition.
4. Reduced the Windows XP partition and by so doing increased the size of the unformatted partition to approximately 220 MB.
5. Installed Quickplay following the instructions in the Quickplay booklet.

Everything went smoothly and 220 MB were enough for Quickplay to install properly.

This scenario may work in all cases when Windows XP works fine and you already have a Quickplay partition that only needs to be resized. Please do not forget to backup your system before resizing the partitions with Partition Magic or any other partitioning software for that matter.
Megha
Valued Contributor

Re: HP QuickPlay Installation - Problems

Aris, Only the question author, (here, Volker) can assign points to a given response

For more information on the assigning points, please refer to the following link:
http://forums1.itrc.hp.com/service/forums/helptips.do?#33

Hope this clears.

Thanks,
Megha.
Mark Tyles
Occasional Visitor

Re: HP QuickPlay Installation - Problems

I am having the same problem when re-installing Quickplay. I have a dv4000 with the newest version of the CD (395251-B22). I've wiped my drive and installed XP-Pro 6-7 times. Even doing a low-level format as recommended by someone at HP. I've left 204mb, 250mb, 300mb, 350mb, 400mb, and now I'm at 500mb, and still not working. It keeps telling me the system is not compatible or not enough HDD space.

I've tried scratch installs and re-partitioning with PartitionMagic.

I'm completely baffled.
Am I missing something?
Does anyone know if there is way to see what the installer is actually doing during the install?
Dimitri Toledo
Occasional Visitor

Re: HP QuickPlay Installation - Problems

People, analysing my QuickPlay Install Disk, I discovered one corrupted file.

The file name is "Setup.tgz" and its located in "\package".

Can anyone send to my e-mail this file please? It has 24.7 MB.
I leave in Brazil and my Notebook model (dv4000 series) its not supported by HP Brazil, so a need this file to make my own brand new installation disk.

The version of my Original QuickPlay install Disk is 372768-B21

Thanks
nivekie
Occasional Visitor

Re: HP QuickPlay Installation - Problems

HI PEOPLE
Does any know where I can get the quickplay cd or software, I lost mine
thanks>>>>>
NRGTornado
Occasional Visitor

Re: HP QuickPlay Installation - Problems

I don't have any hp quick play cd can anyone do image file (ISO) and sand me to email or relize this image on sendspase.com and sand me link to this image.
José Antonio Scaramucci
Occasional Visitor

Re: HP QuickPlay Installation - Problems

I had the same problem. When creating a partition for the first time, I reserved 258 (not 204!) MB for the next partition, as many of you did. But I think that what made it work is that I didn't move the cursor to the line of the next partition after I was done with C. That is, on the screen, I was seeing only the line for the C partition (the cursor line) and the one in the line below, which had no letter assigned yet. Then I clicked enter to install Windows in C. This is really odd, but it worked for me.
krisna hari utama
Occasional Visitor

Re: HP QuickPlay Installation - Problems

Guys,
I`m having the same problem in my DV4030US. I try to install the QuickPlay software, but nothing happens. Only shows the Isolinux 2.08 boot up process, and from nothing, stop and the CAPS LOCK led indicator start to blink. I don`t receive any error message. I Try everything I read from foruns, HP on line help and etc.

My notebook came with Bios version f.13. I upgrade to F.16. I`m using Windows XP PRO Sp2 in Brasilian Portuguese Language.

Help? Please?

:-D
====

I have this same exact problem, but i'm sure the CD just fine because i've borrowed it from my friend who just installed QP on his computer...

is there any workaround?
I'm desperate.
Thank you before.
krisna hari utama
Occasional Visitor

Re: HP QuickPlay Installation - Problems

It seems that there has been something wrong with most of he original cd's shipped by HP with their systems. I think you'll need to contact HP and request a new quickplay cd

=====
downloaded the ISO for QP1 from internet,
make a fresh cd.

And still having the same problem... after booting with the QP cd, the cursor and caps lock led just blinking...

Please any help is greatly appreciated.

THX