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тАО10-01-2008 06:40 AM
тАО10-01-2008 06:40 AM
I have question about support trough HP Service systems where client has old HPUX 11.23 eg from 2004, If service HP support systems with very old patches for example from 2004 year.Thanks a lot for help.
Slawek
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тАО10-01-2008 07:00 AM
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тАО10-02-2008 12:19 AM
тАО10-02-2008 12:19 AM
Re: HP Support
Yes you have to update will Patches available or you have to Upgrade with latest version.
This can do HP support guys if you have online support.
If not Support guys will ask for upto date patches related to THAT issue, if any.
I will suggest for new Latest version 11iv3 inplace of patches if no issue with new installation.
Be very carefull with patches apply,
Please make sure Backup of your system first.
Regards,
Gokul Chandola
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тАО10-02-2008 12:27 AM
тАО10-02-2008 12:27 AM
Re: HP Support
Another point... If OS version is the one which is no longer in support. In this case if HP finds that it is some new issue and for which there is no patch etc available then they may not be able to release a future patch since HP Lab doesn't work on the Out of support OS versions.
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тАО10-02-2008 04:58 AM
тАО10-02-2008 04:58 AM
Re: HP Support
On one side: You must have all latest patches all the time or your system runs the risk of.....something.
On the other side: The essential "patches" are two times larger than the entire operating system.
...and....
The patches are required and essential. You must put them in immediately. And they are not available.