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HPWireless Mrg Module

William Skinner_1
Occasional Visitor

HPWireless Mrg Module

Today, I started my my pavilion ze4100 and had this message:

HPWirelessMrg Module has encounted a problem and needs to close. Sorry for the inconvience.

After closing that screen, the background it there, but no icons, and must crlt/alt/del to shut down computer.

Computer does have infared, but no other wireless components. Any ideas? Just out of warranty by 3 months...

William
3 REPLIES
Ron Kinner
Honored Contributor

Re: HPWireless Mrg Module

Next time you lose your desktop try Ctrl + Alt + Del and select Task Manager then File, New then type in Explorer and press Enter. That may bring it back.

If you are able to get it to boot you can fix it by running HijackThis.exe

http://www.tomcoyote.com/hjt/HijackThis.exe

Scan your system and check the following entry. Then hit Fix Checked.

O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe

It would be a good idea to do a SCAN and SAVE LOG then post the log as an attachment so I can see if there is some spyware that may be interfering with your HPWireless Mgr

Ron

Andrew Hardy_1
Occasional Visitor

Re: HPWireless Mrg Module

I have an HP Laptop and have the exact same problem as William, but when I ran HijackThis as suggested by Ron, the item in the list for 023 ... HPWirelessMgr.exe was not there!

This happens whether I opt to kill or debug HPWirelessMgr.exe when it fails. HPWirelessMgr.exe always seems to be launched, then fail before login, but this never used to happen. What has changed. I have looked at possoble virus descriptions with the same symptoms and examined suggested processes in task manager in relation to these, but they all appear genuine. Here is the hijackthis log.

Logfile of HijackThis v1.97.7
Scan saved at 21:44:59, on 23/01/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\HPConfig.exe
C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
C:\WINDOWS\System32\NALNTSRV.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\wm.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Microsoft Visual Studio\Common\MSDev98\Bin\msdev.exe
C:\WINDOWS\system32\taskmgr.exe
A:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hp.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.hp.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://www.hp.com/
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - (no file)
O3 - Toolbar: (no name) - {8E718888-423F-11D2-876E-00A0C9082467} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
O4 - HKLM\..\Run: [QT4HPOT] C:\Program Files\HPQ\One-Touch\OneTouch.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\Hewlett-Packard\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HP Software Update] "c:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [QuickTime Task] C:\WINDOWS\System32\qttask.exe
O4 - HKLM\..\Run: [NDPS] C:\WINDOWS\System32\dpmw32.exe
O4 - HKLM\..\Run: [NWTRAY] NWTRAY.EXE
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab

Roger_118
Occasional Visitor

Re: HPWireless Mrg Module

Hi

I have the exact same Problem as Andrew, running Hijackthis didn't fix my problem. I have a compaq presario 2500 and at the boot I can't do anything exept running some application with the task manager. I've been troubleshooting this problem for the past 3 days now and still can't figure out how to fix it.
I'd like to attach some logs unfortunately since nothing works fine I can't send it to a floppy or another computer.

Any CLue?

Thanks for any help.


Roger