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тАО10-30-2002 12:47 AM
тАО10-30-2002 12:47 AM
Help! Errors caused by possible virus on laptop running XP
I have recently upgraded from my Armada 1750 to a Presario 1500 series running Windows XP and am facing a crisis.
While online, I noticed unusual hard drive activity and my system locked up. I shut down and when trying to reboot, there was an error message: "Windows could not start because the following file is missing or corrupt:\system32\ntoskrnl.exe. Please re-install a copy of the above file."
I have left my laptop on and have no idea what to do to avoid any additional data loss. I hope to be able to recover my files, but fear that this was a virus and they are lost. Any advise is much appreciated... thank you!
Scott
scott.m.jensen@verizon.net
While online, I noticed unusual hard drive activity and my system locked up. I shut down and when trying to reboot, there was an error message: "Windows could not start because the following file is missing or corrupt:
I have left my laptop on and have no idea what to do to avoid any additional data loss. I hope to be able to recover my files, but fear that this was a virus and they are lost. Any advise is much appreciated... thank you!
Scott
scott.m.jensen@verizon.net
2 REPLIES 2
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тАО11-05-2002 05:21 PM
тАО11-05-2002 05:21 PM
Re: Help! Errors caused by possible virus on laptop running XP
May not be a virus. Try using the recovery console (from the install CD's) to get to the boot drive.
Two causes for the error:
1. boot.ini has been damaged, or has been changed to point to an incorrect disk.
2. The ntoskrnl.exe file is damaged, and needs to be replaced by a good copy from your install CD.
It's possible that you received an automatic windows update patch, that didn't install well. :-(
Jon
Two causes for the error:
1. boot.ini has been damaged, or has been changed to point to an incorrect disk.
2. The ntoskrnl.exe file is damaged, and needs to be replaced by a good copy from your install CD.
It's possible that you received an automatic windows update patch, that didn't install well. :-(
Jon
"Do or do not. There is no try!" - Yoda
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тАО11-07-2002 08:08 PM
тАО11-07-2002 08:08 PM
Re: Help! Errors caused by possible virus on laptop running XP
Scott:
Go here and do a virus scan:
http://security2.norton.com/ssc/home.asp
Good luck!
Roger
Go here and do a virus scan:
http://security2.norton.com/ssc/home.asp
Good luck!
Roger
Make a great day!
Roger
Roger
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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