How To Find Documents?

[Pete Randall]

Haaki: >
"What made you think like that ,but I do not have extra question ,just about to find something useful about your question in another address."

After considerable thought about this, I've decided to stick with my original opinion. When you arbitrarily decide to steer my thread in your own direction, you put me in the unwelcome position of having to assign points to not only your query, but any answers to it. I simply do not appreciate being put in such a postition.


Pete

[Steven E. Protter]

Clearly the way I used to do it when I had time to be a far more active ITRC member is not going to work.

All searches of docs.hp.com yield broken links.

I think basically, HP has relocated all the documents and not bothered to or able to update links in docs.hp.com

I did find searches of the BSC main site yielded documents that I was able to use to answer the other two questions I attempted to answer today.

I agree with Pete on thread hijacking and support his move to zero point it.

Another annoying characteristic I've seen lately in ITRC is the tendency to communicate with other thread participants with @ Scho Bagel or > So and so remarks.

I think that is a breach of etiquette and will not respond to such remarks, unless it adds values to the thread. Write to me all you want. If you want a conversation, post to a thread I wrote or use email. Hijacking other peoples threads to communicate with me will be a one sided conversation.

Since I do seem to have a few minutes to answer questions today, I will attempt to come up with a google or hp search option that correctly searches contents of documents.

When I find such a thing, I will post it here.

SEP

[Bill Hassell]

I'm sure the move to another entity's servers was well intentioned, but there are hundreds of thousands of unintended consequences. Google will soon be worthless unless bizsupport makes the contents available for Google indexing. There are hundreds of HP documents that refer to documents that are now broken links. The new HP search engine returns numerous documents that are at docs.hp.com which states that the link was moved and to try a link which points back to docs.hp.com -- a circular loop. And finally, all the thousands of answers to ITRC questions which refer to documents at docs.hp.com are now useless.

This move was not thought out very well all. Whether a document resides in Cupertino, Roseville, Austin and which managing entity is now responsible for hosting the content is completely unimportant to customers. Every existing link needs to refer to the new location and not a 404 error (aka, not here, try BSC).

[Maureen Rakel]

This document might be of help: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c02492449/c02492449.pdf

[Bill Hassell]

The bizsupport document is great if I am looking for something in the (very short) list. But I could not find anything about EFI or bootptab or fbackup. In other words, I can't search all the docs. I don't know which manuals have the EFI information so I have to search each one, one at a time.

[Dennis Handly]

I've reported the problem and here is what I got:
=================
We started archiving the migrated docs on docs.hp.com about two weeks ago.
This will be ongoing until end of this month. This means people can't access these docs on docs.hp.com anymore. As for google still detecting docs on docs.hp.com, it may take a while for the cache to clear up.

The only docs that are on docs.hp.com should be the "html-only" docs. These don't have equivalent pdfs so they'll be on docs.hp.com until we can convert them and move them over to BSC.
=================

Here is a statement about the changes:
=================
Most of the manuals on www.docs.hp.com have been
migrated over to the Business Support Center (BSC) site: http://www.hp.com/bizsupport . This is the central site for all HP's technical documentation as well as other support features. All the redirection pointers to equivalent documentation locations on BSC are listed on the
http://www.docs.hp.com homepage. Also, there are two documents that list all the "go links" to BSC based on documentation collections (e.g., HP-UX Core Docs, NonStop Technical Library, HP-UX I/O Cards, High Availability, Insight Dynamics, Virtualization Software, etc) as well documentation sets (e.g., HP-UX Core Docs: Manpages, Logical Volume Managers, etc.) You can find these two documents under the "What's new" section of the http://www.docs.hp.com homepage (highlighted in yellow below). There is also a slide set that talks about the migration status (highlighted in blue below).

What's new
> What's new http://docs.hp.com/en/new.html

Documentation moving to HP Business Support Center (BSC) - See current status (BLUE)
http://docs.hp.com/en/moving.pdf

Quick References to Accessing Documentation on BSC:
(YELLOW)
Accessing HP-UX Documentation on BSC
http://docs.hp.com/en/Locating-HPUX-Docs-on-BSC-Guide.pdf
Accessing HP Enterprise Servers Documentation on BSC
http://docs.hp.com/en/Locating-HP-HW-Docs-on-BSC-Guide.pdf
(/YELLOW)
Thank you.
HP ESSN Tech Docs
=================

>Bill: Every existing link needs to refer to the new location and not a 404 error

I don't think that was ever the goal. There was an assumption that a search engine would be used and would have no problems finding it again.

Both of these seem to have let down users.

>I don't know which manuals have the EFI information so I have to search each one, one at a time.

That's where google was suppose to help.

[Torsten.]

How did I find it:

http://www.hp.com/go/bsc -> Manuals

http://h20000.www2.hp.com/bizsupport/TechSupport/ProductRoot.jsp?contentType=SupportManual〈=en&cc=us&docIndexId=64255&taskId=101

-> Software -> Unix Operating Systems

http://h20000.www2.hp.com/bizsupport/TechSupport/Product.jsp?lang=en&cc=us&taskId=101&prodClassId=10008&contentType=SupportManual&docIndexId=64255&prodTypeId=18964&prodCatId=391525&prodSubCatId=3197900

-> HP-UX 11i Volume Management (LVM/VxVM) Software

http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&taskId=101&prodClassId=10008&contentType=SupportManual&docIndexId=64255&prodTypeId=18964&prodSeriesId=4296010

White Papers Section (last entry)

[Michael Leu]

IMHO it's a good thing they finally moved to the BSC. For ProLiants, EVAs etc you had to use it anyway, so now everything is in one place - and I like that! :-)

And they don't have to maintain docs.hp.com anymore, so I expect HP to put some effort into improving the BSC. It has been left to rot for too long.

[Pete Randall]

Michael,

I don't think anyone here feels that it's a bad idea - just a VERY poorly executed one!


Pete

[Michael Leu]

Sorry about the misinterpretation Pete... also I couldn't resist giving my 2c. ;-)

Duncan, BSC search finds 102 manuals mistitled 'Meet the HP Superdome servers'. It's because the title of the PDF is set to a wrong value (as seen with Ctrl+D in Adobe Reader). It would be nice if HP could fix those PDF titles.