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How read crash files

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Raul Andrade_1
Frequent Advisor

How read crash files

Hi everybody
Im have a server rp5400 and this one had crash.
Files created on /var/adm/crash/crash.0
vmunix,INDEX, image1.1, image1.2.....
How read this messages to know the cause for this crash.
Don´t have Q4 on my server
4 REPLIES
A. Clay Stephenson
Acclaimed Contributor

Re: How read crash files

q4 is really the tool for this. You can get it from via ftp from hprc.external.hp.com. User 'contrib' password '9unsupp8'. Unless you are fairly proficient at debugging, you will probably need HP's assistance in analying your dump. You probably need to place a support call.
If it ain't broke, I can fix that.
Kent Ostby
Honored Contributor

Re: How read crash files

q4 will be on your main OS CD and you can load it that way.

For a document that will explain how to load as well as how to generate the general files, look at:

http://www1.itrc.hp.com/service/cki/search.do?category=c0&&mode=id&searchCrit=allwords&docType=EngineerNotes&searchString=OZBEKBRC00000611
"Well, actually, she is a rocket scientist" -- Steve Martin in "Roxanne"
Kent Ostby
Honored Contributor

Re: How read crash files

To follow up what Clay said, from the trace.out (trace event 0 output), you might be able to get a feel for which subsystem is having problems, but generally, you're going to want to have someone from HP take a look.
"Well, actually, she is a rocket scientist" -- Steve Martin in "Roxanne"
Bharat Katkar
Honored Contributor

Re: How read crash files

Hi,
There is no other way to analyse crash dump unless you have proper tool like q4 or p4.
It will be good if you can send this log to HP support centre to analyse it for you.

Other way to analyse why system got panicked is to look at /etc/shutdownlog file and see the comment for shutdown/halt of the system.
You can also go through the /etc/rc.log to see which services did not start and probably look into them to see if you can get hold of the problem.

Regards,
You need to know a lot to actually know how little you know