IRS cant Find my server warranty

[easlan]

Hello,

I have installed HP IRS an added my HP servers. One of DL580 G7 server couldnt find its warranty info, while ı can able to check its condition under HPe Server warranty control web page. and it shows under warranty until 2017.  I can retrieve all other 10  DL80 Gen7 server information IRS but this is not be able on.

I have SAID number and updated for this host contract information manually on IRS but still it coulnt retrieve warranty.

4/20/2016 16:43:43

Entitlement failed: EXPIRED_WARRANTY Entitlement verification resulted in the following: *

serial number XXXXXX and product number XXXXX-B21 no current customer information found,

most recent customer information returned expired on '2016-04-20'

The information on this page is an expanded detail for: Product: HP DL580R07 CTO Server Serial number: XXXXXX Product number: XXXXX-B21

1. Support agreement: ##### Warranty type:   Contract Service type:   HPE Foundation Care 24x7 SVC Service type:   HPE Hardware Maintenance Onsite Support* Status:   Active Start date:   Feb 1, 2016 End date:   Jan 31, 2017 Service type:   HPE Collaborative Remote Support Status:   Active Start date:   Feb 1, 2016 End date:   Jan 31, 2017

[easlan · Accepted solution]

problem solved. I've override pn number again and it accepted.

Both sn and pn override is not applicable before.