Internal Error

[Piet Maritz]

While installing Sony Ericsson PC Suite on my laptop, I got the message: Internal Error 2753: setdbgout.exe. I have since discovered that setdbgout.exe is part of the phone monitoring software. But I would still like to know what an INTERNAL ERROR is? How is it different from any other error? What other types of errors are there?

[Steven E. Protter]

Shalom,

I want a laptop like yours that runs Unix. Where did you get it?

What kind is it?

1) Perhaps consult the windows forum.
2) Pheraps share with us what kind of lapop it is and what the actual OS is.

SEP

[Piet Maritz]

It is an HP510 laptop with MS Windows XP SP2. Now why would you think it is a Unix machine? Interesting enough, I could not find a reference to Internal Error in the MS Knowledge Base. The MS call centre explained how HP adapted the OS for their own product.

Also an error message >2000 refers to a possible script error(?) that must be solved by the software provider. In other words, Sony Ericsson should do something about my error.

But now I still do not understand what an Internal is? Internal in what? In my computer? In my OS? In Sony Ericsson PC Suite?

Perhaps more info helps somebody to help me?

[Pat Flanagan]

Generally, an internal error refers to an error software encounters when it's running, so it's "internal" to the specific application.

In your case, if you're installing the suite from a CD or DVD, it means some instruction in the installation program hit a point where it couldn't continue, and it's somehow related to setdbgout.exe, perhaps because it's a corrupt file or it's not where the installation program expected it to be, or some other reason. In any case, the program stops and displays the error.

If it is a CD or DVD, corrupt installation discs are not uncommon.

You should probably ask Sony support for a replacement CD or if they can direct you to a download location for the installation program.

Pat

[Piet Maritz]

Thanks, now I have a much better idea. I can't find any reference from Sony Ericsson, but I have downloaded the software from their website, with the same result. Setdbgout is a SE phone monitoring program. I suspect it might be something in the registry (scary, since I know even less of that). Hopefully SE won't take another week before they come up with a solution. Thanks again.

[Pat Flanagan]

It's possible it's looking for an older version of a file that, for example, Windows Update or some other software update has overwritten.

For example, I recently read an HP support document (can't find it again right now) to the effect that an MS Update had overwritten HP's bluetooth driver on some laptops. The Microsoft version of the bluetooth driver would not work with HP bluetooth, so the net effect was that it disabled bluetooth on the laptop until the HP driver was reinstalled.

In any case, I'd get in touch with Sony support, describe the error in as much detail as possible, and be sure to tell them it happens both with the CD install and the download install. It may be a known issue, and they may have a resolution.

Pat

[Piet Maritz]

Thanks, I really appreciate it. Is there a program (almost like the debugger with start-up) that will show me a line by line report as the program installs, so that I can perhaps see what it is looking for?