Oracle ias report server intermittant error.

[Steven E. Protter]

HP-UX 11.11 64 bit L2000 2 GB Ram

ias 1.0.2.2 PL 12, very clean installation.

We have two database instances functioning normally.

We have two instances of forms server functioning normally.

We have two report instances that function, almost normally.

We've developed some pl/sql code to run batch reports.

For reports instance #1 it always works if tehre is a report request on the database.

For reports instance #2 it works the first time and the second time you trigger it, you get the following error:

Terminated with Error :
REP-1401: 'beforepform': Fatal PL/SQL error occurred.
ORA-06508: PL/SQL: could not find program unit being called

To get things going again you either have to bounce the reports server or kill the process associated with reports. That same process can stay up with no adverse affect on reports instance #1.

Here is what we tried:
tar at metalink - they are wasting our time
search at metalink - maybe you can search better

changing the start order of the two reports servers.

We are considering attaching a tusc process trace to the reports server. The difference in the configuration files for the servers has been checked and the only difference is the instance name.

WE do not believe there are any issues with tnsnames, the listener and the installation is all on one server so the network probably isn't an issue.

What do you think?

If you've encountered this and post a detailed solution, thats an easy bunny.

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[James A. Donovan]

Your problem seems to match a bug. Have you seen this yet?

http://metalink.oracle.com/metalink/plsql/showdoc?db=Bug&id=1328804

[Steven E. Protter]

Thanks Jim,

We are working on this document. I'll hold off on the points until our dba lets me know if its relavent.

The error code matches, but the symptom does not.

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[Steven E. Protter]

The error is not intermittant.

You get one good run on a report. The next run generates the error until you kill the report thread. This behavior is consistent, but not duplicated on the FIRST reports instance.

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[Steven E. Protter]

We have determined that this bug is NOT the cause of our problem. Big thanks to Jim for the attempt.

Still hoping for someone who has our symptons.

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[Brian Crabtree]

Have you considered turning sql trace on, and seeing the path that the problem is occuring on (ie: What object it is looking for, what statements it is running, etc?) This would be the first option I would take.

Also, what software are you attaching the report server to (VNC, X-windows, etc). You might want to verify that this is working normally.

Thanks,

Brian

[Steven E. Protter]

Hi Brian.

All of this is happening on the server. The only traffic on the network is back and forth to the web browser. The first reports instance works great no matter how many times you run the report.

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[Yogeeraj_1]

hi Steven,

we are unfortunately running our ias 1.0.2.2 with patch set 11 + patch for BUG2662443.

working fine except a few intermittent:
---
Terminated with Error :
REP-1811: Error while generating a chart.

---
errors when running reports with embeded graphics objects.

I am currently testing patchset 13. See to be working fine. Can you give this one a try?

I would suggest that you configure your "Reports Server Queue PL/SQL Table" and identify when the errors are occuring.

sorry that i can't be of much help!

best regards
Yogeeraj

[Steven E. Protter]

yogeeraj,

Regards,

We are frozen at Patch 12 until I get two rp5450 servers into production.

We will continue to try, but may have to delay a feature rollout until we have the chance to test patch upgrades.

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[Steven E. Protter]

This problem was solved.

There was an error in the REPORTS_PATH variable in the startup script.

I mentioned that at a meeting yesterday but was told it was checked. I guess it was checked again.

Thanks.

Thread closed.

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