Print queue not clearing up

[Anup Kumar_2]

Print queue spools up and is not clearing. need to re-build the print queue to make it work for the Server 9000/800 with B.11.11 U

[RAC_1]

Before you rebuild the print queue, check what is causing it to get spooled up. Are your printers OK, online? Without any problems-toner, paper jam etc.

what does log file say???-/var/adm/lp/log
Also what does mailq -d -v say?

[Yogeeraj_1]

hi,

did you try "cancel -e " as root user?

regards
yogeeraj

[Anup Kumar_2]

This is the problem with most of the printers defined on the server, seems like some patching need to done.. Please, can u suggest any patch fix for this

[Anup Kumar_2]

Logs says this was due to time out, increased the idle time out period from 60 to 270 secs.No luck

[RAC_1]

How printers have been configured?? Are they remote/network/jetdirect printers??

If JetDirect, then what does following say??
hpnpadmin -v "print_queue"
Also
lp -d"print" -odebug /tmp/log "file_name"

Does it give any information?

[Anup Kumar_2]

These printers are jet-direct printers. The logs are not showing any errors

[Eric Antunes]

Hi,

Did you try to stop and restart the spooler (you can do this easy with SAM->Printer and Plotter->LP Spooler->Print Requests->Actions->Stop Print Spooler...->Actions->Start Print Spooler...)?

Best Regards,

Eric Antunes

[RAC_1]

Did you check througly if hpnpadmi -v "print_queue" did not report any problem??

Also you can directly print and check.

hpnpf -x "print_queue" -s /tmp/debug.log -N "some_asci_file"

Check log file.