Recovery/System Disks

[Doyle Sims]

I agree with comments made by others about Windows XP and HP. It seems that when I get instructions to do something it calls for a recovery disk or system disk to finish the job. Without the disks the job doesn't get done. What is HP going to do about it.

[Douglas William Dresche]

Hi Doyle,
I'd like to give an assist if I could. I'd like to ask what "instructions to do something", What is it you are trying to to do that gives you instructions to do something? (. . . if you could be a little more specific). Douglas William

[HPtech_2]

I would like to help you with this. I have a HP system with windows Xp. Hp doesnot ship windows XP recovery CDs. It is in an hidden partition on the hard disk. This link below will help you.
http://h20015.www2.hp.com/en/document.jhtml?lc=en&docName=bph07145

Goodluck

[Jon Finley]

I think what Doyle is driving at, is....

why can't HP provide a direct solution to problems rather than requiring that the User "Recover" the system back to factory defaults.

I can see both sides....

From the End-User side:
You can't fix my problem. Fine... I've gone through the recovery, now I have to re-load all of my other software programs AGAIN.

From a support provider viewpoint:
How does a large company provide "quality" support to a world-wide User base, while keeping their costs at a minimum. Pat of that is to never chase a problem too long. If you can't find a solution within the HP or MS knowledge bases, recover the system back to a known working configuration.

HP What's your viewpoint?

Jon

[rob yrob]

Look for an \i386\ directory on your hard drive, either in C:\Windows\i386\ or C:\hp\i386\ - if the installer gives you an opportunity to browse to the location, it should be able to find the files there. This may only work on some systems with XP preinstalled.

[Carl_32]

My current NIGHTMARE started with a corrupted VGAoem.fon file that halted the boot process. How does one extract 1 file from the hidden distribution tracks to avoid having to restore the complete system. Because I could not do that from the command prompt, I had to restore. Now my external drive is present but not visible to the file system and my operating system will not upgrade to the SP1 level. I would not be in this fix if I had the CD distribution disk to do that file extract.

CJohnson